topic Move AP 250 to another organization cannot reassign device error in ExtremeCloud IQ

Move AP 250 to another organization cannot reassign device error

mrclem999 — Wed, 08 Apr 2020 03:12:17 GMT

I am trying to move 1 ap 250 from from organization to another organization in the same portal. I am getting a cannot reassign device error. How can I over come this?

Thank you

Re: Move AP 250 to another organization cannot reassign device error

Christoph_S — Wed, 08 Apr 2020 03:23:33 GMT

If the AP has been onboarded to a certain account, you can’t assign it to another account by simply deleting it in Hive Manager from the first.

Please contact our support team and open a case. They will ask you to provide certain information allowing them to remove it from the database and only after which you may add it to the new account.

Thank you,

Chris

Re: Move AP 250 to another organization cannot reassign device error

mrclem999 — Wed, 08 Apr 2020 03:27:13 GMT

I am not trying to add this to another account. My company is split up into 3 locations. Under the same portal login, I can see Dave’s House, Mike House, and Office as organization. I was trying to move 1 of the existing AP’s to another location.

Thank you

Re: Move AP 250 to another organization cannot reassign device error

a_huerzeler — Mon, 20 Apr 2020 04:08:17 GMT

Hi there, it is a bug who has been filed with Extreme / Aerohive support (CFD-4716). Happens on the ExtremeCloud IQ and on the newest release of IQVA. If you try often enough you should get lucky and be able to move the AP but it needs patience. lets hope they bring out a software update soon and that Extreme engineers test more carefully next time.

best.

Andi

Re: Move AP 250 to another organization cannot reassign device error

juergen_dannewi — Tue, 05 May 2020 16:41:45 GMT

Hi, I´ve the same problem with new 305C. I need to wait or reset them to default. With many luck it´s working. I´m trying to move 8 APs to a new orga at the moment. 4 are working the others get the error message “cannot reassign device”. You´re not alone

Re: Move AP 250 to another organization cannot reassign device error

a_huerzeler — Tue, 05 May 2020 22:38:56 GMT

Hi guys,

there should be a update by tomorrow to fix this issue.

lets hope we get a stable release this time.

best,

Andi

Re: Move AP 250 to another organization cannot reassign device error

juergen_dannewi — Wed, 06 May 2020 21:52:11 GMT

Hi,

does anyone have news about this update?

Couldn´t found something in the download section.

Re: Move AP 250 to another organization cannot reassign device error

a_huerzeler — Sat, 09 May 2020 22:13:58 GMT

Hi Jürgen,

you are right still not available but it has been released from QA and engineering and should be released shortly, we do need a little bit more patience…

Cheers,
Andi

Re: Move AP 250 to another organization cannot reassign device error

a_huerzeler — Wed, 20 May 2020 14:30:33 GMT

Update has been publicly published: https://extremeportal.force.com/ExtrProductDetail?id=01t2T000004typSQAQ