topic The device appears to be in use by another VIQ. in ExtremeCloud IQ https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/63075#M557 Hi Community, <DIV></DIV> <DIV>I wanted to register my Aerohive AP230 on ExtremeCloud, but I get the error:</DIV> <DIV></DIV> <DIV>The device appears to be in use by another VIQ.&nbsp;</DIV> <DIV></DIV> <DIV>Serial number: 02301507081092,02301412030636,02301409260085</DIV> <DIV></DIV> <DIV>Many thanks in advance.</DIV> <DIV></DIV> <DIV>&nbsp;</DIV> <DIV></DIV> <DIV>Regards,</DIV> <DIV>Jackson</DIV> Sun, 17 Oct 2021 14:29:51 GMT JacksonZ 2021-10-17T14:29:51Z The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/63075#M557 Hi Community, <DIV></DIV> <DIV>I wanted to register my Aerohive AP230 on ExtremeCloud, but I get the error:</DIV> <DIV></DIV> <DIV>The device appears to be in use by another VIQ.&nbsp;</DIV> <DIV></DIV> <DIV>Serial number: 02301507081092,02301412030636,02301409260085</DIV> <DIV></DIV> <DIV>Many thanks in advance.</DIV> <DIV></DIV> <DIV>&nbsp;</DIV> <DIV></DIV> <DIV>Regards,</DIV> <DIV>Jackson</DIV> Sun, 17 Oct 2021 14:29:51 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/63075#M557 JacksonZ 2021-10-17T14:29:51Z Re: The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/63076#M558 Thank you for providing those serial numbers. I see these devices as still registered to their original owner in our system. I will need to get permission from the original owner to transfer these devices over to you. I have emailed the original owner now, and will let you know as soon as I hear back. If you are still in contact with the original owner and can encourage them to reply to my email, that may help move things along a bit. Please feel free to check in with me here for an update any time. Mon, 18 Oct 2021 17:52:22 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/63076#M558 SamPirok 2021-10-18T17:52:22Z