topic Re: AP 305C with hp officonnect swith (1820) don't work in ExtremeCloud IQ

AP 305C with hp officonnect swith (1820) don't work

mtacita — Tue, 08 Dec 2020 07:25:08 GMT

Hi, I have a problem with the AP305C.

I have noticed that the Extreme 305c terminals connected directly to the HPE Officeconnect 1820 switch (J19983A) do not go back to the ExtremeCloud IQ. However another test was carried out with an AP122 and an AP1130 and these terminals go back correctly to the Cloud.

Someone can help me ?

Re: AP 305C with hp officonnect swith (1820) don't work

StephanH — Tue, 08 Dec 2020 14:23:15 GMT

Hello,

did you test the AP1130 and 122 on the same switch?

Please follow these steps to drill down the problem.

https://gtacknowledge.extremenetworks.com/articles/Solution/ExtremeCloud-IQ-Advanced-CAPWAP-Troubleshooting

Re: AP 305C with hp officonnect swith (1820) don't work

mtacita — Mon, 14 Dec 2020 22:01:24 GMT

Hi,

Yes I tested the AP1130 and 122 on the same switch and it’s works without problem.

Re: AP 305C with hp officonnect swith (1820) don't work

StephanH — Mon, 14 Dec 2020 22:06:44 GMT

Hello mtacita,

thank you for feeback regarding the both APs. Did you the troubleshooting steps from the link I posted?

At what point do the tests fail?

Re: AP 305C with hp officonnect swith (1820) don't work

Miguel-Angel_RO — Mon, 14 Dec 2020 23:36:05 GMT

mtacita,

My first tought would be a PoE issue.

Double check the PoE budget and port settings limits:

Also as key rule, enable LLDP-MED globally and on ports when using AP’s or IPPhones

Mig

Re: AP 305C with hp officonnect swith (1820) don't work

kevin_plumain — Wed, 24 Feb 2021 01:55:58 GMT

Hi,

I have the same issue that mtacita.

What is the solution for the issue.