topic ExtremeCloud IQ Pilot includes EW TAC? in ExtremeCloud IQ

ExtremeCloud IQ Pilot includes EW TAC?

imadam — Mon, 28 Dec 2020 23:23:37 GMT

Is this support

97000-AH-AP-122-AC-CE

EW TAC OS AH-AP-122-AC-CE

Included already in:

XIQ-PIL-S-C-EW

ExtremeCloud IQ Pilot SaaS Subscription and EW SaaS Support for one (1) device (1 year) [ Term: 1 year ]

Re: ExtremeCloud IQ Pilot includes EW TAC?

SamPirok — Thu, 07 Jan 2021 03:43:23 GMT

Hello, thank you for your patience while I looked in to this for you. The support for the 97000 is not included in the IQ Pilot subscription, those would need to be purchased separately.

Re: ExtremeCloud IQ Pilot includes EW TAC?

breinert — Mon, 15 Apr 2024 17:55:47 GMT

So if a customer orders XIQ-PIL-S-C-EW and need to open a ticket related to TAC OS they need to purchase 97000-xxxx or if they purchase XIQ-PIL-S-C-PWP they would add 95600-xxxxx for TAC OS support