topic The device appears to be in use by another VIQ. in ExtremeCloud IQ https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/65161#M686 We just took over IT support for a customer who has 3 AP-121 devices. We're trying to register these in EQ Connect, but it seems they are still linked to the previous support account. <BR />Can you release these for us so we can adopt them into our account please?<BR /><BR />Thanks,<BR />Kris<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="2701b44361e54824ae93aa97ab9ef063.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/272i105EF6562006875B/image-size/large?v=v2&amp;px=999" role="button" title="2701b44361e54824ae93aa97ab9ef063.png" alt="2701b44361e54824ae93aa97ab9ef063.png" /></span> Thu, 03 Feb 2022 17:13:59 GMT KrisC 2022-02-03T17:13:59Z The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/65161#M686 We just took over IT support for a customer who has 3 AP-121 devices. We're trying to register these in EQ Connect, but it seems they are still linked to the previous support account. <BR />Can you release these for us so we can adopt them into our account please?<BR /><BR />Thanks,<BR />Kris<BR /><BR /><span class="lia-inline-image-display-wrapper" image-alt="2701b44361e54824ae93aa97ab9ef063.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/272i105EF6562006875B/image-size/large?v=v2&amp;px=999" role="button" title="2701b44361e54824ae93aa97ab9ef063.png" alt="2701b44361e54824ae93aa97ab9ef063.png" /></span> Thu, 03 Feb 2022 17:13:59 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/65161#M686 KrisC 2022-02-03T17:13:59Z Re: The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/65162#M687 Hi Kris, thanks for reaching out. I was able to remove those old records for you, could you try adding them to your Connect instance one more time? Fri, 04 Feb 2022 18:13:43 GMT https://community.extremenetworks.com/t5/extremecloud-iq/the-device-appears-to-be-in-use-by-another-viq/m-p/65162#M687 SamPirok 2022-02-04T18:13:43Z