topic A Stake record of the device was found in the redirector in ExtremeCloud IQ

A Stake record of the device was found in the redirector

jason_hills — Thu, 09 Dec 2021 20:19:01 GMT

@Sam Pirok Hi, are you able to please resolve the Stake Record issue for these two devices

Can you please advise why this has occurred?
I know the APs were in the UNMANAGED state for some time, and this has occurred while changing to the MANAGED status.
thanks

Re: A Stake record of the device was found in the redirector

SamPirok — Thu, 09 Dec 2021 23:45:00 GMT

Hi @jason.hills, thanks for letting me know. Those devices are still registered to a previous owner, so we'll need to reach out to them to get permission to remove the old records for these devices. Once I have that, I can free these devices up so you can add them to your inventory, I'll let you know as soon as that is done. Please feel free to check in with me here anytime for an update.

Re: A Stake record of the device was found in the redirector

jason_hills — Mon, 17 Jan 2022 01:19:39 GMT

@Sam Pirok Hi there, do you have an update on if these two SNs could be removed from the other party?

Re: A Stake record of the device was found in the redirector

SamPirok — Mon, 17 Jan 2022 18:30:37 GMT

Hi Jason, thanks for checking in here, those devices should now be free. I'd recommend removing any record of them from XIQ, and then re-onboarding them just to make sure everything syncs properly.