topic Re: AP121 - No connection to Classic or IQ Connect in ExtremeCloud IQ

AP121 - No connection to Classic or IQ Connect

a_rivas — Wed, 10 Mar 2021 16:41:20 GMT

Hello,

I Have an AP121 who was unused for a while, i removed it from a classic hivemanager and i tried to add it to a ExtremeCloud IQ but the ap never connect to. When i try to add it to another classic Hivemanager, i haven’t connection too. I added the hivemanager server manually but the AP still don't connect.

I Have another AP in the network and this AP is connected, so i don’t think about a firewall misconfiguration.

I thought about the certificate update that Extreme Networks have done (last year ? I don’t remember) but i didn’t kept the certificate update process, so i can’t try this.

If anyone have an idea, it will be welcome.

Thanks in advance.

Regards

Adrien

Re: AP121 - No connection to Classic or IQ Connect

dpanev — Wed, 10 Mar 2021 17:00:01 GMT

Connect on the ap over console and type: show capwap client

Can you post those entries here?

Re: AP121 - No connection to Classic or IQ Connect

a_rivas — Wed, 10 Mar 2021 18:15:37 GMT

HI,

CAPWAP client:   Enabled
CAPWAP transport mode: UDP
RUN state: Connected securely to the CAPWAP server
CAPWAP client IP:        10.34.10.3
CAPWAP server IP:        52.214.249.84
HiveManager Primary Name:52.214.249.84
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com
Virtual HiveManager Name:
Server destination Port: 12222
CAPWAP send event:       Enabled
CAPWAP DTLS state:       Enabled
CAPWAP DTLS negotiation: Enabled
     DTLS next connect status:   Enable
     DTLS always accept bootstrap passphrase: Enabled
     DTLS session status: Connected
     DTLS key type: passphrase
     DTLS session cut interval:     5 seconds
     DTLS handshake wait interval: 60 seconds
     DTLS Max retry count:          3
     DTLS authorize failed:         0
     DTLS reconnect count:          0
Discovery interval:      5 seconds
Heartbeat interval:     30 seconds
Max discovery interval: 10 seconds
Neighbor dead interval:105 seconds
Silent interval:        15 seconds
Wait join interval:     60 seconds
Discovery count:         0
Max discovery count:     3
Retransmit count:        0
Max retransmit count:    2
Primary server tries:    0
Backup server tries:     0
Keepalives lost/sent:    117/242
Event packet drop due to buffer shortage: 0
Event packet drop due to loss connection: 37

Re: AP121 - No connection to Classic or IQ Connect

dpanev — Wed, 10 Mar 2021 18:29:43 GMT

Compare this entry,

CAPWAP client IP: 10.34.10.3
CAPWAP server IP: 52.214.249.84
HiveManager Primary Name:52.214.249.84
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com

with the Device which is actually working in the XIQ. They should be the same

Re: AP121 - No connection to Classic or IQ Connect

a_rivas — Wed, 10 Mar 2021 19:13:19 GMT

Yes, obviously except the AP IP, it’s the same information (i’ve set the hivemanager IP manually in replacement of the URL for saving connection time)

CAPWAP client:   Enabled
CAPWAP transport mode: UDP
RUN state: Connected securely to the CAPWAP server
CAPWAP client IP:        10.34.10.1
CAPWAP server IP:        52.214.249.84
HiveManager Primary Name:hm-emea-203.aerohive.com
HiveManager Backup Name:

Re: AP121 - No connection to Classic or IQ Connect

dpanev — Wed, 10 Mar 2021 19:24:21 GMT

Try to capwap ping your server from the ap’s

capwap ping 52.214.249.84

capwap ping hm-emea-203.aerohive.com

Re: AP121 - No connection to Classic or IQ Connect

a_rivas — Wed, 10 Mar 2021 19:31:04 GMT

It Works too

CAPWAP ping parameters:
    Destination server: 52.214.249.84 (52.214.249.84)
    Destination port: 12222
    Count: 5
    Size: 56(82) bytes
    Timeout: 5 seconds
--------------------------------------------------
CAPWAP ping result:
    82 bytes from 52.214.249.84 udp port 12222: seq=1 time=85.848 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=2 time=84.781 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=3 time=85.765 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=4 time=85.265 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=5 time=85.272 ms
    ------- 52.214.249.84 CAPWAP ping statistics -------
    5 packets transmitted, 5 received, 0.00% packet loss, time 5431.446ms
    rtt min/avg/max = 84.781/85.386/85.848 ms
AH-aabcc0#capwap ping hm-emea-203.aerohive.com
CAPWAP ping parameters:
    Destination server: hm-emea-203.aerohive.com (52.214.249.84)
    Destination port: 12222
    Count: 5
    Size: 56(82) bytes
    Timeout: 5 seconds
--------------------------------------------------
CAPWAP ping result:
    82 bytes from 52.214.249.84 udp port 12222: seq=1 time=84.979 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=2 time=85.568 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=3 time=85.984 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=4 time=84.565 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=5 time=85.776 ms
    ------- hm-emea-203.aerohive.com CAPWAP ping statistics -------
    5 packets transmitted, 5 received, 0.00% packet loss, time 5586.228ms
    rtt min/avg/max = 84.565/85.374/85.984 ms
AH-aabcc0#ping google.fr
PING google.fr (216.58.213.131) 56(84) bytes of data.
64 bytes from 216.58.213.131: icmp_seq=1 ttl=110 time=71.9 ms
64 bytes from 216.58.213.131: icmp_seq=2 ttl=110 time=72.5 ms
64 bytes from 216.58.213.131: icmp_seq=3 ttl=110 time=71.6 ms
64 bytes from 216.58.213.131: icmp_seq=4 ttl=110 time=72.5 ms
64 bytes from 216.58.213.131: icmp_seq=5 ttl=110 time=71.5 ms

--- google.fr ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4004ms
rtt min/avg/max/mdev = 71.587/72.056/72.589/0.476 ms
AH-aabcc0#ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=110 time=72.2 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=110 time=71.4 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=110 time=72.0 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=110 time=71.2 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=110 time=71.7 ms

--- 8.8.8.8 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4004ms
rtt min/avg/max/mdev = 71.248/71.749/72.281/0.497 ms

Re: AP121 - No connection to Classic or IQ Connect

dpanev — Wed, 10 Mar 2021 19:41:02 GMT

Do a “show version” on the ap

Re: AP121 - No connection to Classic or IQ Connect

a_rivas — Wed, 10 Mar 2021 19:45:14 GMT

Version:            HiveOS 6.5r8a build-178524
Build time:         Tue Oct 17 05:33:55 UTC 2017
Build cookie:       1710162233-178524
Platform:           HiveAP121
Bootloader ver:     v1.0.0.52
TPM ver:            v1.2.37.17
Uptime:             0 weeks, 0 days, 3 hours, 5 minutes, 57 seconds

Re: AP121 - No connection to Classic or IQ Connect

dpanev — Wed, 10 Mar 2021 19:48:54 GMT

Did you already reset the config?

Re: AP121 - No connection to Classic or IQ Connect

a_rivas — Wed, 10 Mar 2021 20:18:27 GMT

4 or 5 times.

Re: AP121 - No connection to Classic or IQ Connect

SamPirok — Wed, 10 Mar 2021 23:07:22 GMT

I’d try setting the CAPWAP server manually at this point; this guide reviews how to do this: https://extremeportal.force.com/ExtrArticleDetail?an=000057794&q=capwap%20troubleshooting

Re: AP121 - No connection to Classic or IQ Connect

a_rivas — Wed, 10 Mar 2021 23:46:48 GMT

Hi Sam,

This is the result about the troubleshooting :

AH-aabcc0#ping 10.34.10.254
PING 10.34.10.254 (10.34.10.254) 56(84) bytes of data.
64 bytes from 10.34.10.254: icmp_seq=1 ttl=255 time=0.597 ms
64 bytes from 10.34.10.254: icmp_seq=2 ttl=255 time=0.520 ms
64 bytes from 10.34.10.254: icmp_seq=3 ttl=255 time=0.490 ms
64 bytes from 10.34.10.254: icmp_seq=4 ttl=255 time=0.496 ms
64 bytes from 10.34.10.254: icmp_seq=5 ttl=255 time=0.493 ms

--- 10.34.10.254 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4000ms
rtt min/avg/max/mdev = 0.490/0.519/0.597/0.042 ms
AH-aabcc0#ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=110 time=73.3 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=110 time=71.6 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=110 time=70.6 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=110 time=71.6 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=110 time=70.6 ms

--- 8.8.8.8 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4004ms
rtt min/avg/max/mdev = 70.646/71.570/73.301/1.027 ms
AH-aabcc0#ping google.com
PING google.com (216.58.204.142) 56(84) bytes of data.
64 bytes from 216.58.204.142: icmp_seq=1 ttl=110 time=71.6 ms
64 bytes from 216.58.204.142: icmp_seq=2 ttl=110 time=70.4 ms
64 bytes from 216.58.204.142: icmp_seq=3 ttl=110 time=71.1 ms
64 bytes from 216.58.204.142: icmp_seq=4 ttl=110 time=70.1 ms
64 bytes from 216.58.204.142: icmp_seq=5 ttl=110 time=71.1 ms

--- google.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4003ms
rtt min/avg/max/mdev = 70.182/70.909/71.605/0.601 ms
AH-aabcc0#show ip route default
                        ^-- unknown keyword or invalid input
AH-aabcc0#show ip route
Ref=references; Iface=interface;
U=route is up;H=target is a host; G=use gateway;
Destination     Gateway         Netmask         Flags Metric Ref    Use Iface
--------------- --------------- --------------- ----- ------ ------ --- -----
10.34.10.0      0.0.0.0         255.255.255.0   U     0      0        0 mgt0
127.0.0.0       0.0.0.0         255.255.255.0   U     0      0        0 lo
0.0.0.0         10.34.10.254    0.0.0.0         UG    0      0        0 mgt0
AH-aabcc0#int mgt0 dhcp
AH-aabcc0#int mgt0 dhcp-pro
AH-aabcc0#int mgt0 dhcp-probe vlan
AH-aabcc0#int mgt0 dhcp-probe vlan-range 10 10
AH-aabcc0#
local=DHCP server configured on local device;

DHCP server probing, use CTRL-C to stop
10- 0(ms)
DHCP Tests performed for VLANs 10-10
Passed VLANs:
10 10.34.10.0/24
Status: complete

AH-aabcc0#show capwap client
CAPWAP client:   Enabled
CAPWAP transport mode: UDP
RUN state: Connected securely to the CAPWAP server
CAPWAP client IP:        10.34.10.3
CAPWAP server IP:        52.214.249.84
HiveManager Primary Name:52.214.249.84
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com
Virtual HiveManager Name:
Server destination Port: 12222
CAPWAP send event:       Enabled
CAPWAP DTLS state:       Enabled
CAPWAP DTLS negotiation: Enabled
     DTLS next connect status:   Enable
     DTLS always accept bootstrap passphrase: Enabled
     DTLS session status: Connected
     DTLS key type: passphrase
     DTLS session cut interval:     5 seconds
     DTLS handshake wait interval: 60 seconds
     DTLS Max retry count:          3
     DTLS authorize failed:         0
     DTLS reconnect count:          0
AH-aabcc0#exec _test tcp-service host 52.214.249.84 port 22
Testing TCP connection for host=52.214.249.84, port=22, timeout=10 seconds
Test successfully.
AH-aabcc0#capwap client transport http
AH-aabcc0#save config
AH-aabcc0#no capwap client enable
AH-aabcc0#capwap client enable

Re: AP121 - No connection to Classic or IQ Connect

SamPirok — Wed, 10 Mar 2021 23:54:35 GMT

Thank you for sharing all of that, it looks like everything is checking out and the AP thinks it’s connected. You might have a bad AP here, I’d recommend submitting a case to request an RMA.

Re: AP121 - No connection to Classic or IQ Connect

a_rivas — Wed, 10 Mar 2021 23:55:05 GMT

And this is the log outpout :

AH-aabcc0#_debug capwap info

debug info turned on (0x4)
AH-aabcc0#_debug capwap basic

debug basic turned on (0x6)
AH-aabcc0#_debug capwap stat

debug stat turned on (0x26)
AH-aabcc0#_debug capwap delay

debug delay turned on (0x100026)
AH-aabcc0#no capwap client enable
AH-aabcc0#capwap client enable
AH-aabcc0#show log buff | include all debug
^-- unknown keyword or invalid input

AH-aabcc0#show log buff | include debug
2021-03-10 15:32:01 debug   capwap: [capwap_basic]: CAPWAP: cur_status:Run, cur_event:rcvpkt, timer to fire:30
2021-03-10 15:32:01 debug   capwap: [capwap_basic]: capwap set watch dog:150 priority:5 modid:4
2021-03-10 15:32:01 debug   capwap: [capwap_info]: RUN ECHO->Leave the send packet phase state
2021-03-10 15:32:01 debug   capwap: [capwap_basic]: state: Run--->Run, event: sndpkt--->rcvpkt
2021-03-10 15:32:01 debug   capwap: [capwap_info]: set timer type is neibo_timer interval is 30
2021-03-10 15:32:01 debug   capwap: [capwap_info]: SENDPKT->Send capwap packet
2021-03-10 15:32:01 debug   capwap: [capwap_info]: the totle len is 34, col msg head len is 8, options len is 14
2021-03-10 15:32:01 debug   capwap: [capwap_info]: unset timer type is echo_timer interval is 0
2021-03-10 15:32:01 debug   capwap: [capwap_info]: RUN ECHO->Enter the send packet phase state: Run event: sndpkt timer: neibo_timer
2021-03-10 15:32:01 debug   capwap: [capwap_basic]: current parameters:Run sndpkt neibo_timer
2021-03-10 15:32:01 debug   capwap: [capwap_info]: ah_capwap_echo_timer timed out
2021-03-10 15:31:32 debug   capwap: [capwap_basic]: CAPWAP: cur_status:Run, cur_event:waitting sndpkt, timer to fire:30
2021-03-10 15:31:32 debug   capwap: [capwap_basic]: capwap set watch dog:150 priority:5 modid:4
2021-03-10 15:31:32 debug   capwap: [capwap_info]: Leave the wait send phase state
2021-03-10 15:31:32 debug   capwap: [capwap_info]: set timer type is echo_timer interval is 30
2021-03-10 15:31:32 debug   capwap: [capwap_info]: Enter the wait send phase state: Run event: waitting sndpkt timer: echo_timer
2021-03-10 15:31:32 debug   capwap: [capwap_basic]: current parameters:Run waitting sndpkt echo_timer
2021-03-10 15:31:32 debug   capwap: [capwap_basic]: capwap set watch dog:60 priority:5 modid:4
2021-03-10 15:31:32 debug   capwap: [capwap_info]: RUN CHANGE STATE EVENT->Leave the receive packet phase state
2021-03-10 15:31:32 debug   capwap: [capwap_basic]: state: Run--->Run, event: rckchgevntpkt--->waitting sndpkt
2021-03-10 15:31:32 debug   capwap: [capwap_info]: unset timer type is neibo_timer interval is 0
2021-03-10 15:31:32 debug   capwap: [capwap_info]: RUN CHANGE STATE EVENT->Enter the receive packet phase state: Run event: rckchgevnt                            pkt timer: none
2021-03-10 15:31:32 debug   capwap: [capwap_basic]: current parameters:Run rckchgevntpkt none
2021-03-10 15:31:32 debug   capwap: [capwap_delay]: Reconnect to HM, set delay flag to major
2021-03-10 15:31:32 debug   capwap: [capwap_info]: Rcv msg type:12
2021-03-10 15:31:32 debug   capwap: [capwap_info]: This packet is not a fragment packet
2021-03-10 15:31:32 debug   capwap: [capwap_info]: the fragment information number is:00 hdr is:70400000
2021-03-10 15:31:32 debug   capwap: [capwap_info]: the CAPWAP transport header len is 16
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: CAPWAP: cur_status:Run, cur_event:rckchgevntpkt, timer to fire:15
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: capwap set watch dog:135 priority:5 modid:4
2021-03-10 15:31:31 debug   capwap: [capwap_info]: RUN CHANGE STATE EVENT->Leave the send packet phase state
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: state: Run--->Run, event: sndchgevntpkt--->rckchgevntpkt
2021-03-10 15:31:31 debug   capwap: [capwap_info]: set timer type is neibo_timer interval is 15
2021-03-10 15:31:31 debug   capwap: [capwap_info]: SENDPKT->Send capwap packet
2021-03-10 15:31:31 debug   capwap: [capwap_info]: the totle len is 266, col msg head len is 8, options len is 246
2021-03-10 15:31:31 debug   capwap: [capwap_info]: current box switch chip version: 00000000
2021-03-10 15:31:31 debug   capwap: [capwap_info]: current box is AP
2021-03-10 15:31:31 debug   capwap: [capwap_info]: current PPPoE is disable
2021-03-10 15:31:31 debug   capwap: [capwap_info]: current AP is indoor
2021-03-10 15:31:31 debug   capwap: [capwap_info]: fill hiveap info: transfer mode:TCP, destinatin port:80, proxy name:, proxy port:0
2021-03-10 15:31:31 debug   capwap: [capwap_info]: CHANGE STATE EVENT->Enter the send packet phase state: Run event: sndchgevntpkt tim                            er: neibo_timer
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: current parameters:Run sndchgevntpkt neibo_timer
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: capwap set watch dog:60 priority:5 modid:4
2021-03-10 15:31:31 debug   capwap: [capwap_info]: JOIN->Leave the receive packet phase state.
2021-03-10 15:31:31 debug   capwap: [capwap_info]: capwap handle_bonjour_service service old 0 new 3
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: state: Join--->Run, event: rcvpkt--->sndchgevntpkt
2021-03-10 15:31:31 debug   capwap: [capwap_info]: unset timer type is wait_timer interval is 0
2021-03-10 15:31:31 debug   capwap: [capwap_info]: JOIN->Enter the receive packet phase state: Join event: rcvpkt timer: none
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: current parameters:Join rcvpkt none
2021-03-10 15:31:31 debug   capwap: [capwap_info]: Rcv msg type:4
2021-03-10 15:31:31 debug   capwap: [capwap_info]: This packet is not a fragment packet
2021-03-10 15:31:31 debug   capwap: [capwap_info]: the fragment information number is:00 hdr is:70400000
2021-03-10 15:31:31 debug   capwap: [capwap_info]: the CAPWAP transport header len is 16
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: CAPWAP: cur_status:Join, cur_event:rcvpkt, timer to fire:60
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: capwap set watch dog:180 priority:5 modid:4
2021-03-10 15:31:31 debug   capwap: [capwap_info]: JOIN->Leave the send packet phase state
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: state: Join--->Join, event: sndpkt--->rcvpkt
2021-03-10 15:31:31 debug   capwap: [capwap_info]: set timer type is wait_timer interval is 60
2021-03-10 15:31:31 debug   capwap: [capwap_info]: SENDPKT->Send capwap packet
2021-03-10 15:31:31 debug   capwap: [capwap_info]: the totle len is 321, col msg head len is 8, options len is 301
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: get capwap reconnect reason:1006
2021-03-10 15:31:31 debug   capwap: [capwap_info]: CAPWAP GET MGT0 IP TYPE FROM SCD IS 2
2021-03-10 15:31:31 debug   capwap: [capwap_info]: CAPWAP GET COUNTRY CODE FROM DCD IS 250
2021-03-10 15:31:31 debug   capwap: [capwap_info]: CAPWAP GET WTP REGION CODE FROM DCD IS 1
2021-03-10 15:31:31 debug   capwap: [capwap_info]: CAPWAP GET WTP GATEWAY FROM DCD IS 10.34.10.254
2021-03-10 15:31:31 debug   capwap: [capwap_info]: CAPWAP GET WTP MASK FROM DCD IS 255.255.255.0
2021-03-10 15:31:31 debug   capwap: [capwap_info]: Get CLI configuration version:1
2021-03-10 15:31:31 debug   capwap: [capwap_info]: CAPWAP GET WTP HW module from SCD is HiveAP121
2021-03-10 15:31:31 debug   capwap: [capwap_info]: CAPWAP get box SN from SCD is 1211512XXXXXX
2021-03-10 15:31:31 debug   capwap: [capwap_info]: CAPWAP GET WTP MAC FROM DCD IS f09c:e9aa:bcc0
2021-03-10 15:31:31 debug   capwap: [capwap_info]: location:(change_me),len:9
2021-03-10 15:31:31 debug   capwap: [capwap_info]: JOIN->Enter the send packet phase state: Join event: sndpkt timer: wait_timer
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: current parameters:Join sndpkt wait_timer
2021-03-10 15:31:31 debug   capwap: [capwap_info]: capwap handle_bonjour_service service old 0 new 2
2021-03-10 15:31:31 debug   capwap: [capwap_info]: HTTP proxy done its first time connecting to HM
2021-03-10 15:31:31 debug   capwap: [capwap_basic]: state: DTLS setup--->Join, event: DTLS connect--->sndpkt
2021-03-10 15:31:30 debug   capwap: [capwap_basic]: CAPWAP: cur_status:DTLS setup, cur_event:DTLS connect, timer to fire:60
2021-03-10 15:31:30 debug   capwap: [capwap_basic]: capwap set watch dog:180 priority:5 modid:4
2021-03-10 15:31:30 debug   capwap: [capwap_info]: DTLS SETUP->Leave the DTLS setup State.
2021-03-10 15:31:30 debug   capwap: [capwap_info]: set timer type is DTLS_handshake_timer interval is 60
2021-03-10 15:31:30 debug   capwap: [capwap_info]: unset timer type is discovery_timer interval is 0
2021-03-10 15:31:30 debug   capwap: [capwap_basic]: UNICAST: IP = 52.214.249.84,Port = 80
2021-03-10 15:31:30 debug   capwap: [capwap_info]: DTLS SETUP->Enter the DTLS setup State.
2021-03-10 15:31:30 debug   capwap: [capwap_basic]: current parameters:DTLS setup DTLS connect DTLS_handshake_timer
2021-03-10 15:31:30 debug   capwap: [capwap_info]: ah_capwap_discovey_timer timed out
2021-03-10 15:31:26 debug   capwap: [capwap_basic]: CAPWAP: cur_status:DTLS setup, cur_event:DTLS connect, timer to fire:5
2021-03-10 15:31:26 debug   capwap: [capwap_basic]: capwap set watch dog:125 priority:5 modid:4
2021-03-10 15:31:26 debug   capwap: [capwap_info]: DISCOVERY->Leave the receive packet phase state.
2021-03-10 15:31:26 debug   capwap: [capwap_info]: capwap handle_bonjour_service service old 0 new 2
2021-03-10 15:31:26 debug   capwap: [capwap_info]: HTTP proxy done its first time connecting to HM
2021-03-10 15:31:26 debug   capwap: [capwap_basic]: state: Discovery--->DTLS setup, event: rcvpkt--->DTLS connect
2021-03-10 15:31:26 debug   capwap: [capwap_info]: set timer type is discovery_timer interval is 5
2021-03-10 15:31:26 debug   capwap: [capwap_info]: unset timer type is discovery_timer interval is 0
2021-03-10 15:31:26 debug   capwap: [capwap_info]: DISCOVERY->Enter the receive packet phase state: Discovery event: rcvpkt timer: dis                            covery_timer
2021-03-10 15:31:26 debug   capwap: [capwap_basic]: current parameters:Discovery rcvpkt discovery_timer
2021-03-10 15:31:26 debug   capwap: 30ba70f4 06 c2 32 b9 cb 36                                   ..2..6
2021-03-10 15:31:26 debug   capwap: [capwap_info]: Get CAPWAP AC mac is:
2021-03-10 15:31:26 debug   capwap: [capwap_info]: the type is 6005, the len is 6 the value is :
2021-03-10 15:31:26 debug   capwap: [capwap_info]: Rcv msg type:2
2021-03-10 15:31:26 debug   capwap: [capwap_info]: This packet is not a fragment packet
2021-03-10 15:31:26 debug   capwap: [capwap_info]: the fragment information number is:00 hdr is:70400000
2021-03-10 15:31:26 debug   capwap: [capwap_info]: the CAPWAP transport header len is 16
2021-03-10 15:31:25 debug   capwap: [capwap_basic]: CAPWAP: cur_status:Discovery, cur_event:rcvpkt, timer to fire:5
2021-03-10 15:31:25 debug   capwap: [capwap_basic]: capwap set watch dog:125 priority:5 modid:4
2021-03-10 15:31:25 debug   capwap: [capwap_info]: DISCOVERY->Leave the send packet phase state
2021-03-10 15:31:25 debug   capwap: [capwap_basic]: state: Discovery--->Discovery, event: sndpkt--->rcvpkt
2021-03-10 15:31:25 debug   capwap: [capwap_info]: set timer type is discovery_timer interval is 5
2021-03-10 15:31:25 debug   capwap: [capwap_info]: SENDPKT->Send capwap packet
2021-03-10 15:31:25 debug   capwap: [capwap_info]: the totle len is 215, col msg head len is 8, options len is 195
2021-03-10 15:31:25 debug   capwap: [capwap_info]: CAPWAP GET WTP MAC FROM DCD IS f09c:e9aa:bcc0
2021-03-10 15:31:25 debug   capwap: [capwap_info]: Get CLI configuration version:1
2021-03-10 15:31:25 debug   capwap: [capwap_info]: CAPWAP GET WTP HW module from SCD is HiveAP121
2021-03-10 15:31:25 debug   capwap: [capwap_info]: CAPWAP get box SN from SCD is 1211512XXXXXX
2021-03-10 15:31:25 debug   capwap: [capwap_info]: unset timer type is maxdis_timer interval is 0
2021-03-10 15:31:25 debug   capwap: [capwap_info]: DISCOVERY->Enter the send packet phase state: Discovery event: sndpkt timer: discov                            ery_timer
2021-03-10 15:31:25 debug   capwap: [capwap_basic]: current parameters:Discovery sndpkt discovery_timer
2021-03-10 15:31:25 debug   capwap: [capwap_info]: ah_capwap_maxdisco_timer timed out
2021-03-10 15:31:25 debug   capwap: [capwap_basic]: state: Discovery--->Discovery, event: waitting sndpkt--->sndpkt
2021-03-10 15:31:15 debug   capwap: [capwap_basic]: CAPWAP: cur_status:Discovery, cur_event:waitting sndpkt, timer to fire:10
2021-03-10 15:31:15 debug   capwap: [capwap_basic]: capwap set watch dog:130 priority:5 modid:4
2021-03-10 15:31:15 debug   capwap: [capwap_info]: Leave the wait send phase state
2021-03-10 15:31:15 debug   capwap: [capwap_info]: set timer type is maxdis_timer interval is 10
2021-03-10 15:31:15 debug   capwap: [capwap_info]: Enter the wait send phase state: Discovery event: waitting sndpkt timer: maxdis_tim                            er
2021-03-10 15:31:15 debug   capwap: [capwap_basic]: current parameters:Discovery waitting sndpkt maxdis_timer
2021-03-10 15:31:15 debug   capwap: [capwap_info]: ah_capwap_idle_timer timed out
2021-03-10 15:31:11 debug   capwap: [capwap_basic]: CAPWAP: cur_status:Idle, cur_event:none, timer to fire:5
2021-03-10 15:31:11 debug   capwap: [capwap_basic]: capwap set watch dog:121 priority:5 modid:4
2021-03-10 15:31:11 debug   capwap: [capwap_info]: IDLE->Leave the Idle State.
2021-03-10 15:31:11 debug   capwap: [capwap_info]: set timer type is idle_timer interval is 5
2021-03-10 15:31:09 debug   capwap: [capwap_info]: register port :80
2021-03-10 15:31:08 debug   capwap: [capwap_info]: unregister port:80, proxy port:12222
2021-03-10 15:31:08 debug   capwap: [capwap_info]: Clean frag buffer..
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: UNICAST: IP = 52.214.249.84,Port = 80
2021-03-10 15:31:08 debug   capwap: [capwap_info]: IDLE->Enter the Idle State.
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: current parameters:Idle none idle_timer
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: capwap set watch dog:60 priority:5 modid:4
2021-03-10 15:31:08 debug   capwap: [capwap_info]: START->Leave the Get HM IP State.
2021-03-10 15:31:08 debug   capwap: [capwap_info]: capwap handle_bonjour_service service old 0 new 2
2021-03-10 15:31:08 debug   capwap: [capwap_info]: HTTP proxy done its first time connecting to HM
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: state: Waitting for HiveManager IP--->Idle, event: none--->none
2021-03-10 15:31:08 debug   capwap: [capwap_info]: register port :80
2021-03-10 15:31:08 debug   capwap: [capwap_info]: START->Enter the Get HM IP State.
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: current parameters:Waitting for HiveManager IP none none
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: capwap set watch dog:60 priority:5 modid:4
2021-03-10 15:31:08 debug   capwap: [capwap_info]: START->Leave the Get Host IP State.
2021-03-10 15:31:08 debug   capwap: [capwap_info]: capwap handle_bonjour_service service old 0 new 2
2021-03-10 15:31:08 debug   capwap: [capwap_info]: HTTP proxy done its first time connecting to HM
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: state: Waitting for HiveAP IP--->Waitting for HiveManager IP, event: none--->none
2021-03-10 15:31:08 debug   capwap: [capwap_info]: IP = 0.0.0.0,Port = 0
2021-03-10 15:31:08 debug   capwap: [capwap_info]: unregister port:80, proxy port:12222
2021-03-10 15:31:08 debug   capwap: [capwap_info]: device ip is 10.34.10.3
2021-03-10 15:31:08 debug   capwap: [capwap_info]: START->Enter the Get Host IP State.
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: current parameters:Waitting for HiveAP IP none none
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: capwap set watch dog:60 priority:5 modid:4
2021-03-10 15:31:08 debug   capwap: [capwap_info]: START->Leave the Start State.
2021-03-10 15:31:08 debug   capwap: [capwap_info]: capwap handle_bonjour_service service old 0 new 2
2021-03-10 15:31:08 debug   capwap: [capwap_info]: HTTP proxy done its first time connecting to HM
2021-03-10 15:31:08 debug   capwap: [capwap_basic]: state: Start--->Waitting for HiveAP IP, event: waitting for cli--->none
2021-03-10 15:31:08 debug   capwap: [capwap_info]: unregister port:80, proxy port:12222
2021-03-10 15:30:39 debug   capwap: [capwap_info]: START->Enter the Start State.
2021-03-10 15:30:39 debug   capwap: [capwap_basic]: current parameters:Start waitting for cli none
2021-03-10 15:30:39 debug   capwap: [capwap_info]: timer ah_capwap_dtls_disconn_timer timed out
2021-03-10 15:30:34 debug   capwap: [capwap_basic]: CAPWAP: cur_status:DTLS cut, cur_event:DTLS abort, timer to fire:5
2021-03-10 15:30:34 debug   capwap: [capwap_basic]: capwap set watch dog:125 priority:5 modid:4
2021-03-10 15:30:34 debug   capwap: [capwap_info]: DTLS ABORT->Leave the DTLS abort State.
2021-03-10 15:30:34 debug   capwap: [capwap_info]: set timer type is DTLS_delete_timer interval is 5
2021-03-10 15:30:34 debug   capwap: [capwap_info]: DTLS ABORT->Enter the DTLS abort State.
2021-03-10 15:30:34 debug   capwap: [capwap_basic]: current parameters:DTLS cut DTLS abort DTLS_delete_timer
2021-03-10 15:30:34 debug   capwap: [capwap_info]: ah_capwap_neigbor_timer timed out
2021-03-10 15:30:34 debug   capwap: [capwap_info]: echo no recevie 2 2

The AP stay unmanaged

Re: AP121 - No connection to Classic or IQ Connect

SamPirok — Wed, 10 Mar 2021 23:58:58 GMT

Thanks for the debugs, I am seeing some missed echo packets here, for example:

debug capwap: [capwap_info]: echo no recevie 2 2

capwap: [capwap_info]: ah_capwap_echo_timer timed out

XIQ and the APs have a call and response check-in system that allows them to confirm that each side of the connection is still responsive; these call and response packets are called echos. There is a specific time window within which an AP would need to respond to an echo to be considered still responsive. If the AP misses a certain number of echos back to back, it is considered disconnected until it responds again. If an AP is still connected to the internet and passing traffic while missing echos, it's likely due to latency on the network; the AP is unable to process the echo request quickly enough due to the amount of traffic it has to process before responding.

It might be helpful to check the backend network to look for anything that could cause that delay in passing traffic that is causing the APs to miss their echo response window.

Re: AP121 - No connection to Classic or IQ Connect

a_rivas — Tue, 16 Mar 2021 18:25:22 GMT

Hello,

I have replaced the AP by a 305C, in the same switch interface, with the same network cable, and it works, it seems the AP121 is out of order.

Thanks for the help