topic A stake record of the device was found in the redirector in ExtremeCloud IQ

A stake record of the device was found in the redirector

HDT_IT — Sat, 05 Dec 2020 22:37:14 GMT

Hello,

I got my Aerohive AP230 second-hand and got Error 2: A stake record of the device was found in the redirector. Could someone please assist me what to do so I can add my device to ExtremeCloud IQ Connect?
The Serial Number is:

02301501301779
02301507160373
02301501301742
02301501301389
02301507060529
02301507081968
02301409020008
02301409020406
02301409020041
02301408290909
02301409020093
02301507120121
02301507080569
02301501301730

Re: A stake record of the device was found in the redirector

SamPirok — Mon, 07 Dec 2020 21:49:28 GMT

Thank you for providing those serial numbers. I see these devices as still registered to a previous user. I’ve emailed the previous owner to confirm transfer of ownership for these devices. If you are still in contact with the original owner and can encourage them to reply to my email, that may help speed things up a bit here too.

Re: A stake record of the device was found in the redirector

HDT_IT — Fri, 11 Dec 2020 19:36:15 GMT

I'm done. Thanks you