topic Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot in ExtremeCloud IQ

Error Extremecloud Connect auto upgrade to Extremecloud Pilot

HDT_IT — Fri, 11 Dec 2020 17:19:27 GMT

Hi Team,

Hi everyone, I am using Extremecloud Connect account. Today it automatically upgraded to Extremecloud Pilot itself and at this point I no longer have the management of my wifi device. How do I switch back to Extremecloud Connect.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

StephanH — Fri, 11 Dec 2020 21:34:05 GMT

Hello,

as far as I know there is no way back from PILOT to CONNECT.

But I see the same issue today. My account was switched to Pilot and I can’t configure my devices => license issue. Maybe there is an error in the solution.

@Sam Pirok: Do you know this issue?

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

StephanH — Fri, 11 Dec 2020 22:00:45 GMT

HDT,

did you changed anything today as the account was still a CONNECT account?

There are other CONNECT accounts not concerned.

I added an switch today.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

HDT_IT — Fri, 11 Dec 2020 22:15:34 GMT

I didn't make any changes, but I got upgraded to Pilot version.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

HDT_IT — Fri, 11 Dec 2020 22:39:26 GMT

I have 5 extreme cloud connect accounts. But it all switched to Pilot

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

SamPirok — Fri, 11 Dec 2020 22:45:52 GMT

Hey guys, I am looking in to this, I think I have found other cases of the same thing, I’ll keep you posted as I find more.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

HDT_IT — Fri, 11 Dec 2020 22:51:43 GMT

Yes, thanks Sam Pirok

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

SamPirok — Sat, 12 Dec 2020 00:04:10 GMT

Can you confirm if anyone clicked the new “Link My Extreme Portal Account” option in the Global Settings> License Management section of the XIQ Connect instance?

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

SamPirok — Sat, 12 Dec 2020 00:13:29 GMT

Also if you don’t mind sharing your VIQ ID with me (Global Settings> VIQ Management), that will help us look in to this as well. If you’d rather send the ID to me directly, please feel free to email community@extremenetworks.com with that information.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

HDT_IT — Sat, 12 Dec 2020 00:20:31 GMT

VIQ of Me :

VHM-YUNHHURX

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

SamPirok — Sat, 12 Dec 2020 00:43:08 GMT

Thanks for your help with this guys, we’ve escalated this to engineering now. I’ll keep you posted as I hear more, please feel free to check in with me here for updates.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

HDT_IT — Sat, 12 Dec 2020 01:09:11 GMT

looking forward to hearing from you soon.

Thanks You

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

Treehouse — Sat, 12 Dec 2020 06:46:26 GMT

Just checking in. I have the same problem. Console went from connect to pilot. Global settings is inaccessible.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

StephanH — Sat, 12 Dec 2020 07:13:09 GMT

Hello pmlotier,

please follow this request from Sam:

"Also if you don’t mind sharing your VIQ ID with me (Global Settings> VIQ Management), that will help us look in to this as well. If you’d rather send the ID to me directly, please feel free to email community@extremenetworks.com with that information. "

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

Treehouse — Sat, 12 Dec 2020 07:30:11 GMT

I am on a tablet and all menus lead to the overview with the ap list and above with de message licensed device limit 0 etc ...add a license or unmanage non 5520 series device.

I can't get to the VIQ management.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

matthew_laney — Sat, 12 Dec 2020 12:22:09 GMT

i got updated to Pilot as well. I spoke with Support and they got me a temporary entitlement to get management of my AP’s back. They are looking into the issue with my account going from Connect to Pilot.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

HDT_IT — Sat, 12 Dec 2020 16:18:19 GMT

Extremecloud Connect is not working yet, after creating a new account, it will automatically switch to extremecloud Pilot

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

molivares — Sun, 13 Dec 2020 00:03:09 GMT

Hi I also present the same problem, from one day to the next all my clouds went to pilot license and there are some that had not been modified for a long time.

My VIQ ID: VHM-XKRLXHOS

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

molivares — Sun, 13 Dec 2020 00:16:18 GMT

Hello, I just checked my cloud again, they are all with the correct license, I really appreciate the support.

Re: Error Extremecloud Connect auto upgrade to Extremecloud Pilot

HDT_IT — Sun, 13 Dec 2020 15:55:25 GMT

Hi, I checked and found that I transferred my extremecloud connect account, but could not add new devices.