topic Re: Error 502 Bad Gateway in ExtremeCloud IQ

Error 502 Bad Gateway

Rafael_CPT — Thu, 23 Jul 2020 03:29:49 GMT

Error 502 - Bad Gateway appears in the portal when trying to enter the email to request the PIN on the Guest Network.

Does anyone know what it could be?

Re: Error 502 Bad Gateway

Ronald_Dvorak — Thu, 23 Jul 2020 04:43:16 GMT

did it work before or is that a new installation ?

do be more precise… you put in the email address and then click ok/apply and then you get the error ?

-Ron

Re: Error 502 Bad Gateway

Rafael_CPT — Thu, 23 Jul 2020 19:14:24 GMT

hi, thanks for the help, worked up to two days ago, it's not a new installation. He doesn't even ask for the email, the error when opening the portal.

Re: Error 502 Bad Gateway

Ronald_Dvorak — Fri, 24 Jul 2020 03:17:11 GMT

Rafael,

what AP model is used and could you post a screenshot of the SSID window and CWP window to check the config.

-Ron

Re: Error 502 Bad Gateway

Rafael_CPT — Fri, 24 Jul 2020 20:05:53 GMT

AP Model is AP250.

Do you need any more information?

Re: Error 502 Bad Gateway

Ronald_Dvorak — Fri, 24 Jul 2020 21:25:22 GMT

I get the same result…

I don’t see what we’ve done wrong so I’d recommend to open a ticket with the GTAC so they could take a look.

Nor sure whether they have took the server for https://ops2-r1.Extremecloudiq.com/webportal/ offline 🙂

-Ron