https://community.extremenetworks.com/t5/extremecloud-iq/create-extreme-portal-account/m-p/68754#M965 <P>I’m helping&nbsp; my customer to create an Extreme portal account ( They have not&nbsp;added any device under their Extreamecloud iq pilot and are using&nbsp; legacy license), but it didnt pass through. I got a reply saying they are unable to locate my account in our Database.</P><P>Is there any prerequisits to create the portal account.</P><P>&nbsp;</P><P>Thanks.</P> Fri, 22 Jan 2021 13:12:57 GMT Lala123 2021-01-22T13:12:57Z https://community.extremenetworks.com/t5/extremecloud-iq/create-extreme-portal-account/m-p/68754#M965 <P>I’m helping&nbsp; my customer to create an Extreme portal account ( They have not&nbsp;added any device under their Extreamecloud iq pilot and are using&nbsp; legacy license), but it didnt pass through. I got a reply saying they are unable to locate my account in our Database.</P><P>Is there any prerequisits to create the portal account.</P><P>&nbsp;</P><P>Thanks.</P> Fri, 22 Jan 2021 13:12:57 GMT https://community.extremenetworks.com/t5/extremecloud-iq/create-extreme-portal-account/m-p/68754#M965 Lala123 2021-01-22T13:12:57Z https://community.extremenetworks.com/t5/extremecloud-iq/create-extreme-portal-account/m-p/68755#M966 <P>Hello, my apologies for the delay here, but I see you were able to open a case for this request. I’d recommend following up with the case, they should be able to get a new account created for you.&nbsp;</P> Mon, 25 Jan 2021 22:39:32 GMT https://community.extremenetworks.com/t5/extremecloud-iq/create-extreme-portal-account/m-p/68755#M966 SamPirok 2021-01-25T22:39:32Z