topic AP250 - The devices appear to be in use by another VIQ - error when adding to my account in ExtremeCloud IQ

AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Sun, 15 May 2022 07:18:36 GMT

Hello @Sam Pirok

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"
This is SN AP250:
02501808021234
02501908231945
02501908231454
02501908231962
02502012110287
02501908231982

Please help me
Thank you

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Mon, 16 May 2022 03:13:15 GMT

Please help me, thank you

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Mon, 16 May 2022 15:23:00 GMT

Can you help me solve this problem?
@Sam Pirok. Thank you

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

SamPirok — Mon, 16 May 2022 15:35:43 GMT

Hi Alex, thanks for reaching out and for providing those serial numbers. Just to help set expectations for the future, I monitor the forums and community inbox Monday-Friday, 8am-5pm EST, and answer requests in the order they come in. If you need assistance immediately, or outside of those times, you'll want to open a support case on the Extreme Portal instead.

For these devices, I was able to find the old records that are causing these error messages for you. I've reached out to the original owners to get permission to remove the old records for these devices so you can add them to your own inventory. I'll let you know as soon as I hear back on those requests, please feel free to check in with me here any time for an update.

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Mon, 16 May 2022 15:58:41 GMT

Thank @Sam Pirok
Yes I will wait. And thank you so much

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

SamPirok — Mon, 16 May 2022 16:02:45 GMT

Hi again, I heard back from one of the previous owners right away, and the AP 230's should now be free to add to your inventory. I'll let you know as soon as I hear about the AP 250's. Please let me know if I can help with anything else in the mean time.

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Mon, 16 May 2022 16:17:43 GMT

Thank you again. All AP230 I have successfully added.

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Tue, 17 May 2022 03:48:38 GMT

If you have any information about the AP 250, please let me know. Thank you

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Thu, 19 May 2022 12:31:53 GMT

Hi @Sam Pirok
If you get information about the AP 250 let me know. Once again bothering you
Thank you

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

SamPirok — Thu, 19 May 2022 15:10:39 GMT

Hi Alex, thanks for checking in here. I haven't heard back from the owner of the AP 250s yet, I've checked in twice with them and they have one more check in tomorrow. If they do not respond to all three check ins, I'll move on to their old account team to see if they can assist us here. I'll let you know if I hear anything back.

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Sat, 21 May 2022 15:56:02 GMT

Hello @Sam Pirok
Have you checked for me yet? I'm still waiting.
Thank you

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

SamPirok — Mon, 23 May 2022 15:07:13 GMT

Hi Alex, yes I have checked in with the original owner three times. They have until the end of the day today to reply, and then I'll move on to their old account team to see if they can assist us.

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Wed, 25 May 2022 09:38:15 GMT

Hello. I am still waiting for AP 250 to proceed with adding to our account.
@Sam Pirok
Thank you verry much

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

SamPirok — Wed, 25 May 2022 15:57:37 GMT

Hi Alex, thanks for checking in again. I'm still working through the question with the account team, but if they can't help us I'll need to know generally where you're located so I can find a local sales engineer to connect you to.

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Wed, 25 May 2022 17:56:09 GMT

Hi
I just bought it on ebay. But I can't install it again.
Thank you

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

SamPirok — Wed, 25 May 2022 18:36:21 GMT

Thanks for explaining. Even if you bought it through a third party seller like Ebay, we'll still need to speak to a local sales engineer to see if they can assist with a transfer of ownership when we can't contact the original owner. They are the only ones that can free up a device without prior approval from the original owner. Alternatively, you might want to consider returning those devices to the seller.

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Thu, 26 May 2022 13:10:31 GMT

Hi
Can you help me check it again? Thank you

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Sun, 29 May 2022 13:55:50 GMT

Hi @Sam Pirok
I have the equipment here. Can you help me?

Please Help me

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

alexf1 — Tue, 31 May 2022 10:41:57 GMT

can anyone help me?
Thank you

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

jwerner — Wed, 01 Jun 2022 15:05:32 GMT

@alex france

At this point in time we would need to know what state or country you are located in.

As these devices were purchased on ebay, the local sales engineer must handle the reassignment of devices, and knowing at least what state you are in will allow us to contact the correct person.

topic AP250 - The devices appear to be in use by another VIQ - error when adding to my account in ExtremeCloud IQ

AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"This is SN AP250:025018080212340250190823194502501908231454025019082319620250201211028702501908231982

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Re: AP250 - The devices appear to be in use by another VIQ - error when adding to my account

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"
This is SN AP250:
02501808021234
02501908231945
02501908231454
02501908231962
02502012110287
02501908231982