topic Re: AP230 Firmware update Failed in ExtremeCloud IQ Controller

AP230 Firmware update Failed

matthew_laney — Fri, 09 Dec 2022 22:35:32 GMT

I am trying to update an AP230 using the ExtremeCloud IQ dashboard from 10.5r2 to 10.5r3 and I keep getting the error Device update failed. I updated two other AP230's this morning no problem. Is there an issue with firmware updating right now? I tried to check in the support portal but the latest firmware there is 10.4r3.

Re: AP230 Firmware update Failed

Melli22nger — Tue, 13 Dec 2022 04:44:52 GMT

If, after the update, the DNS configuration of the AP goes back to the original situation, then you have the following options to fix the problem:
Reset the affected AP to defaults and upload, again, the existing configuration.
Elect a different AP to upload the existing configuration to it so that it will perform exactly as the affected AP.

If you want more information you must see this: https://extremeportal.force.com/ExtrArticleDetail?an=000068249/My Centura Health Login Page

Thanks,

Re: AP230 Firmware update Failed

matthew_laney — Tue, 13 Dec 2022 03:29:47 GMT

I tried that but I have a Primary Secondary and Tertiary DNS server setup. I even tried changing to an external DNS server and that didn't work either.

Bonus Room#show dns
DNS server configuration:
Domain name suffix: ********* Redacted
Primary : 10.22.87.26
Secondary : 10.22.87.18
Tertiary : 10.22.87.108
Operation Status:
Tracking Primary DNS : Disable
Switch DNS : Off

Re: AP230 Firmware update Failed

matthew_laney — Thu, 15 Dec 2022 13:27:19 GMT

There must have been something wrong on the Extreme Cloud side of things as I tried the upgrade again this morning and it worked fine. Nothing has changed on my network or with the AP Config.