topic Re: AP650 (AH): Device Update Failed. in ExtremeCloud IQ Controller

AP650 (AH): Device Update Failed.

xWireless — Sat, 11 Mar 2023 14:46:16 GMT

We're trying to update all of our devices from 10.5r3 to 10.5r4, but one has failed to update.

I checked our PoE switch and the failed device connects and disconnects every 10-12 seconds. Tried to power cycle the port and the same problem exists.

Unfortunately, we are remote right now and we cannot physically handle the situation. Is there any possibility to remote SSH to this failed device right now for us to recover?

Thanks!

Re: AP650 (AH): Device Update Failed.

xWireless — Tue, 14 Mar 2023 15:09:16 GMT

It looks like the update bricked our AP.

Console output:


Loading firmware into detected PHYs...

Firmware version: Orca B0 v02-02-14-2019-05-16
Loading firmware into PHYs: map=0x40000000 count=1
Halt the PHYs processors operation
Upload the firmware into the on-chip memory
100%
Reset the processors to start execution of the code in the on-chip memory
Verify that the processors are running: OK
Verify that the firmware has been loaded with good CRC: OK
Firmware loading completed successfully

"Synchronous Abort" handler, esr 0x96000007
ELR: 3fe3fce4
LR: 3fe3fce4
x0 : 000000003ff7a000 x1 : 0000000000000001
x2 : 0000000000000000 x3 : 000000000000400e
x4 : 0000000000000023 x5 : 000000000000003f
x6 : 000000003fe7197c x7 : 000000000000000a
x8 : 000000003e9d9a30 x9 : 0000000000000002
x10: 000000003e9d98b9 x11: 0000000000000000
x12: 00000000ffffffff x13: 00000000ffffffff
x14: 0000000000000038 x15: 00000000ffffffff
x16: 00000000437f9550 x17: 000000004b1bafff
x18: 000000003e9d9e10 x19: 000000003ff7aa00
x20: 000000003ff7a000 x21: 000000008000a990
x22: 0000000000000000 x23: 000000003ff7a000
x24: 0000000001000000 x25: 000000009000f299
x26: 000000003ff7d000 x27: 0000000000000000
x28: 0000000000040000 x29: 0000000000002400

Resetting CPU ...

resetting ...

Resetting board...

Re: AP650 (AH): Device Update Failed.

erolsurat — Sun, 29 Oct 2023 03:38:13 GMT

I have exact the same problem with my Ap650. While busy with updating the Electricity of my house were shut off by workers for renovation. And now the white led is on for 12 seconds then it turns red and the cyclus goes on. On the switch the AP get data transfer after a While the data transfer stops but the poe goes on.

If you find a solution please share it with me. I will be very thank full. EROL.