AP 650 Locked in Cloud

thenoahman — Tue, 18 Feb 2025 20:01:20 GMT

Hello,
Can someone help me please?

I have an Aerohive AP650. It shows this error: A state record of the device was found in the redirector.

Can these be released?

The serial number is 06501809150685.

Thanks!

Re: AP 650 Locked in Cloud

bill763 — Fri, 18 Apr 2025 05:07:30 GMT

Hello,

Yes, the state record of your Aerohive AP650 with serial number 06501809150685 can likely be released.

The error message "A state record of the device was found in the redirector" indicates that the access point is still registered to a previous instance or tenant in the cloud management system (likely ExtremeCloud IQ, as Aerohive was acquired by Extreme Networks).
tollsbymailny

To resolve this and release the device, you will need to contact Extreme Networks support. They have the necessary tools and access to remove the stale record from their redirector.

When you contact them, please provide the serial number of your AP650: 06501809150685. This will help them locate the record and release it for you.

You can typically reach Extreme Networks support through their website or phone. Look for their support or helpdesk contact information.

Best Regards

topic AP 650 Locked in Cloud in ExtremeCloud IQ Controller

AP 650 Locked in Cloud

Re: AP 650 Locked in Cloud