topic WS3935 Not Joinging Extreme Cloud IQ Controller in ExtremeCloud IQ Controller

WS3935 Not Joinging Extreme Cloud IQ Controller

jimmelvyn — Thu, 06 Nov 2025 23:52:17 GMT

Hey all,

I am having an issue where my Extreme WS3935 will not properly join Extreme Cloud IQ Controller. The controller has a valid license, and the AP can see and communicate with the controller (verified with ping and the fact that the AP will show up in the controller even if I delete it since I manually set the controller IP.) When the AP tries to join the controller, it shows up in the device list with a warning triangle. When I assign it to a site, the status turns red (critical). Additionally, the software upgrade and reboot buttons do not actually apply to the AP.

Any ideas? I ensured all necessary ports were open, and the AP can clearly inform the controller of its presence. The controller also knows the LAN IP of the AP, so there is some control data.

Thanks

Re: WS3935 Not Joinging Extreme Cloud IQ Controller

jimmelvyn — Thu, 06 Nov 2025 23:56:53 GMT

I should add controller version VE6120 10.14. The LEDs on the AP are: status blinking green, lan1 amber, radio1 on green, radio2 blinking green OR status led blinking, lan1 on amber, radio1 off, radio2 on solid.

Re: WS3935 Not Joinging Extreme Cloud IQ Controller

jimmelvyn — Fri, 07 Nov 2025 03:19:14 GMT

Reason: Meraki Firewalls use the same port for VPN that Extreme uses for secure communication with the aps. I had to disable secure WASSP.