topic Re: Unable to access and archive universal switches--5320 and 5420 running on 8.9.0.0 in ExtremeCloud IQ- Site Engine Management Center

Unable to access and archive universal switches--5320 and 5420 running on 8.9.0.0

San — Tue, 28 May 2024 10:16:00 GMT

Was able to ping the SE --server from the switch (logged via ssh) .Tried to ping the switch from the SE but shows as not reachable.

Task:---To get attached to SE and perform automatic backup(archive) and firmware updation scheduled for a number of universal switches --5320/5420 Fa running on 8.9.0.0 (VOSS)
switches running on BOSS and VOSS exclusively are working fine without any issue but the ones of universal switches(which has the ability to be configured as Exos or Voss) is the main problem.
Any help or support is appreciated alot. Thanks in advance.

Re: Unable to access and archive universal switches--5320 and 5420 running on 8.9.0.0

Ryan_Yacobucci — Tue, 28 May 2024 12:36:06 GMT

Hello,

The ping issue seems like a good start. If there's no l2/l3 connectivity then all attempts to backup will fail.

You can reference this article for help:
https://extreme-networks.my.site.com/ExtrArticleDetail?an=000094010

Maybe try sourcing the ping from the voss switch from the management interface, maybe it's being sourced from a different interface that has connectivity.

Thanks
-Ryan

Re: Unable to access and archive universal switches--5320 and 5420 running on 8.9.0.0

OscarK — Tue, 28 May 2024 12:39:32 GMT

What version of XIQ Site Engine ? Are you archiving through ssh/scp ? If your Site Engine is too old it could be a cipher issue, or your scp settings could be wrong. https://extreme-networks.my.site.com/ExtrArticleDetail?an=000111555

Re: Unable to access and archive universal switches--5320 and 5420 running on 8.9.0.0

San — Tue, 28 May 2024 13:46:29 GMT

Ping issue has been resolved able to figure out that firewall was blocking the outflow traffic from the switch. Although devices are reachable, bidirectional traffic flow is available still from the webshell it shows connection closed. I believe that would be the starting point to proceed ahead with the further archieve/firmware etc..
Below snapshot does trigger anything much???

and the site engine version is as per below snapshot...

Re: Unable to access and archive universal switches--5320 and 5420 running on 8.9.0.0

OscarK — Wed, 29 May 2024 06:04:33 GMT

I would upgrade XIQ Site Engine first to 23.11 or 24.2 and check after that.

Re: Unable to access and archive universal switches--5320 and 5420 running on 8.9.0.0

San — Mon, 03 Jun 2024 11:01:41 GMT

Was able to figure out the problem was indeed with the SFTP configuration defined in inventory-manager (at Site Engine)and the access-policy defined at the switch end.