Netsight: deleted device stays on map

IT_Vanmarcke — Mon, 23 Jul 2018 16:21:00 GMT

I have a deleted devide that stays on the map.
The map shows this item:

When clicking "more..." I get the following error:
java.lang.IllegalArgumentException at sun.reflect.NativeMethodAccessorImpl.invoke0(NativeMethodAccessorImpl.java:-2) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.directwebremoting.impl.CreatorModule$1.doFilter(CreatorModule.java:172) at com.enterasys.netsight.server.webapps.monitor.filters.DwrMethodFilter.doFilter(DwrMethodFilter.java:122) at org.directwebremoting.impl.CreatorModule$1.doFilter(CreatorModule.java:166) at org.directwebremoting.impl.CreatorModule.executeMethod(CreatorModule.java:184) at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java:353) at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java:306) at org.directwebremoting.dwrp.BaseCallHandler.handle(BaseCallHandler.java:110) at org.directwebremoting.servlet.UrlProcessor.handle(UrlProcessor.java:211) at org.directwebremoting.servlet.UrlProcessor.handle(UrlProcessor.java:185) at org.directwebremoting.servlet.DwrServlet.doPost(DwrServlet.java:144) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129) at io.undertow.websockets.jsr.JsrWebSocketFilter.doFilter(JsrWebSocketFilter.java:130) at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131) at com.enterasys.netsight.server.webapps.monitor.filters.CapabilitiesFilter.doFilter(CapabilitiesFilter.java:508) at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131) at com.enterasys.netsight.server.webapps.monitor.filters.LicenseFilter.doFilter(LicenseFilter.java:314) at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131) at com.enterasys.netsight.server.webapps.monitor.filters.UserConnectionFilter.doFilter(UserConnectionFilter.java:103) at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61) at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131) at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84) at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62) at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36) at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131) at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57) at io.undertow.server.handlers.DisableCacheHandler.handleRequest(DisableCacheHandler.java:33) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53) at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46) at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64) at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:59) at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60) at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77) at io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50) at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PostWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:71) at io.undertow.predicate.PredicatesHandler.handleRequest(PredicatesHandler.java:110) at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PreWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:52) at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292) at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81) at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138) at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135) at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48) at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44) at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272) at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81) at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104) at io.undertow.server.Connectors.executeRootHandler(Connectors.java:326) at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:812) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)

When the device is added, although there isn't any uplink on the map, clicking "more..." gives the right device details.

I have tried adding/removing the device from within netsight and the console, result is always the same:

The device stays on the map even when it's deleted and not in the devices list anymore

When the device is added again, the device cannot be added to the map because "it's already on the map".

Result is that I cannot add this device to the map right now.
Could be device related. I tried making a brand new map, added the same device to the map, deleted the device and the device again stays on the map.

When editing the map, I can edit all devices except that one...

Anyone an idea of what might be happening here?
Thanks!

RE: Netsight: deleted device stays on map

Brian_Anderson1 — Mon, 23 Jul 2018 20:57:00 GMT

Have you tried restarting XMC services? Sometimes I've had those type of weird issues and that seems to have done the trick.

RE: Netsight: deleted device stays on map

IT_Vanmarcke — Mon, 23 Jul 2018 20:57:00 GMT

Hi Brian, sorry for the late answer, I have tried restarting the services, even the server where netsight is hosted but changes nothing, I just can't delete that device.
I'm getting more and more afraid I'll have to redo the map 

RE: Netsight: deleted device stays on map

IT_Vanmarcke — Wed, 01 Aug 2018 12:15:00 GMT

anyone an idea for this problem?

RE: Netsight: deleted device stays on map

Jonathan_Blair — Wed, 22 Aug 2018 00:59:00 GMT

I have the same issue. Restarting netsight didn't help.

Anyone have any other ideas?

RE: Netsight: deleted device stays on map

Jonathan_Blair — Fri, 31 Aug 2018 01:02:00 GMT

I opened a support case. The first option that they presented me with did not work. It involved entering edit mode on the map in question and then holding shift and drawing a box around the item thereby selecting it and turning the text blue. The last step is to right click on the device, which should present you with an option to remove it from the map. Afterwards you would save the map as usual.

The second option is more complex and involves modifying the database on the command line. Probably best to engage GTAC if you need to go that route.

RE: Netsight: deleted device stays on map

dr_watson — Fri, 31 Aug 2018 01:02:00 GMT

Hi Jonathan,
your tip did not works to delete the device on my map....
i can not make a right click to delete the device

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Netsight: deleted device stays on map

RE: Netsight: deleted device stays on map

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RE: Netsight: deleted device stays on map

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RE: Netsight: deleted device stays on map