topic Re: Upgrading 5420 Software From XIQ Site Engine Failing in ExtremeCloud IQ- Site Engine Management Center

Upgrading 5420 Software From XIQ Site Engine Failing

Paul_Kyte — Mon, 10 Feb 2025 12:46:58 GMT

Hi,

I'm trying to upgrade the software on one of my 5420 switches using the XIQ Site Engine and it keeps failing. I get the message java.io.IOException: channel is broken. Does anyone know what this means and why its happening?

Thanks,

Paul

Re: Upgrading 5420 Software From XIQ Site Engine Failing

Ludovico_Steven — Mon, 10 Feb 2025 13:36:04 GMT

Does SSH to the switch work ?

Re: Upgrading 5420 Software From XIQ Site Engine Failing

OscarK — Mon, 10 Feb 2025 13:37:20 GMT

Try increasing the upgrade time out in options.

Re: Upgrading 5420 Software From XIQ Site Engine Failing

Ryan_Yacobucci — Mon, 10 Feb 2025 13:57:25 GMT

Hello,

/usr/local/Extreme_Networks/appdata/logs/server.log may provide additional information.

Debug may be necessary, please see following article:
https://extreme-networks.my.site.com/ExtrArticleDetail?an=000107794

Thanks
-Ryan

Re: Upgrading 5420 Software From XIQ Site Engine Failing

Paul_Kyte — Tue, 11 Feb 2025 15:05:06 GMT

In answer to OscarK, changing the time out won't achieve anything as the file transfer fails without actually transferring anything. It hangs until it does timeout after about 10 minutes or so.

In answer to Ludovico, yes SSH does work and in fact I did the upgrade yesterday using CLI and FTP. So why doesn't it work via XIQ Site Engine?

Re: Upgrading 5420 Software From XIQ Site Engine Failing

Paul_Kyte — Wed, 19 Feb 2025 10:41:37 GMT

I suppose this is too hard for anyone to help. Looks like a case for GTAC.

Re: Upgrading 5420 Software From XIQ Site Engine Failing

Ryan_Yacobucci — Wed, 19 Feb 2025 13:31:16 GMT

There is no clear KCS or information to easily indicate what this error means. I would suggest a case with GTAC and a review of this article:
https://extreme-networks.my.site.com/ExtrArticleDetail?an=000107794

Thanks
-Ryan