topic Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41 in ExtremeCloud IQ- Site Engine Management Center

WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Paul99 — Thu, 05 Mar 2026 09:34:18 GMT

Hi everyone, since updating the XIQ-SE onprem Appliance to the latest version, we've been having a problem with timeouts on the WEBUI. The timeout always occurs before the configured time. The exact time varies. The timeout has been set to 4 hours, but it's no longer being reached.

Has anyone else encountered this problem or have any suggestions?

This issue never occurred before the update.

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Paul99 — Thu, 05 Mar 2026 09:48:07 GMT

Another symptom occurs when working productively in the web interface. Sometimes, when switching tabs, the pages are blank. This forces you to press F5, and you end up back at the login screen without having logged out.

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Robert_Haynes — Thu, 05 Mar 2026 13:19:30 GMT

Hello Paul. GTAC has received reports of this concern with this release. We do not have the issue readily identified yet. If you continue to have this issue and wish for it to be tracked please consider opening a support case. Thank you.

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Robert_Haynes — Thu, 05 Mar 2026 13:47:27 GMT

Hello Paul. We have identified and reproduced this issue and are working on it. There is no workaround at this point.

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Paul99 — Thu, 05 Mar 2026 14:11:26 GMT

Hello Robert, thanks for your reply.

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Robert_Haynes — Thu, 12 Mar 2026 12:38:49 GMT

TO ALL -- this concern should be corrected in 26.02.11 ~ mid-March 2026; subject to change. See https://extreme-networks.my.site.com/ExtrArticleDetail?an=000118697.

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Paul99 — Thu, 19 Mar 2026 13:42:45 GMT

Hi Robert, version 26.02.11.14 was officially released yesterday. Can you confirm with 100% certainty that the bug has been fixed? I didn't find any mention of it in the release notes or I missed it.

Best regards
Paul

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Robert_Haynes — Fri, 20 Mar 2026 12:17:36 GMT

So the answer is unfortunately no.

The changes introduced in 26.02.10 were partially reverted. While the session timeout problem is not as severe as it was with 26.02.10 there are still cases where it does trigger unexpectedly. A fix for the tabbed browser concern has been developed. The other concerns are still being investigated.

Long short 26.02.11 is better than 26.02.10; 26.02.12 ~ mid-April is hopefully expected to full resolve all scenarios.

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Paul99 — Wed, 25 Mar 2026 13:39:19 GMT

Hi Robert, thanks for your reply. I can live with the previous state of the timeout issue quite well. 😉

I will definitely install version 26.02.11 soon and see if the situation has improved for me.

Best regards
Paul

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Robert_Haynes — Wed, 08 Apr 2026 13:10:11 GMT

The WebGUI timeout concerns should now be addressed fully in Site Engine 26.02.12 ~ mid-April 2026.

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Paul99 — Tue, 14 Apr 2026 12:30:03 GMT

Hi Robert,

thanks for the information. I can also confirm that version 26.02.11 no longer has this excessive web GUI timeout issue. It behaves as described, just like before the update to 26.02.10.

Best regards, Paul

Re: WEBUI Timeout Bug since Update XIQ-SE to Version 26.02.10.41

Robert_Haynes — Wed, 15 Apr 2026 13:18:59 GMT

No problem. 26.02.12 is due out end of this week.