topic RE: Unable to upgrade firmware in Management Center on a single switch in ExtremeCloud IQ- Site Engine Management Center

Unable to upgrade firmware in Management Center on a single switch

Jesse_Ohlsson — Fri, 29 Jul 2016 20:44:00 GMT

I've added three X440 switches to my new installation of Management Center. I am in full control of them with SNMP and CLI credentials. Management Center successfully backs up their configurations.

When I select one of the switches to upgrade firmware (I know, they are already on the latest version), I get the normal dialog window:

...except, if I try to do that with the last switch I added, here called Silverdale, WA:

No difference exists between this and the other two switches. How can I manage the firmware on this switch using Management Center?

RE: Unable to upgrade firmware in Management Center on a single switch

Ronald_Dvorak — Fri, 29 Jul 2016 21:06:00 GMT

Could you please provide a screenshot of the following two windows...

- in Inventory manager select the affected switch - I'd like to see the info in the right "general" tab
- then select the "image information" tab and post that also

RE: Unable to upgrade firmware in Management Center on a single switch

Jesse_Ohlsson — Fri, 29 Jul 2016 21:09:00 GMT

Ronald, I can't run the legacy java based applications. What are you seeking?

RE: Unable to upgrade firmware in Management Center on a single switch

Ronald_Dvorak — Fri, 29 Jul 2016 21:14:00 GMT

I'd check if the devices have the same attributes set.... i.e. green check for firmware download.

RE: Unable to upgrade firmware in Management Center on a single switch

Jesse_Ohlsson — Fri, 29 Jul 2016 21:19:00 GMT

Ronald, I'm not sure you're understanding me. I simply can't run the java-based legacy applications, inventory manager being one of those. What you've captured there is a screenshot of Inventory Manager. I know this, because I've used NetSight since 2007.

I'm trying to find the equivalent place to do this in Management Center's web GUI.

RE: Unable to upgrade firmware in Management Center on a single switch

Ronald_Dvorak — Fri, 29 Jul 2016 21:27:00 GMT

I fully understand, I've just answered your question ..."What are you seeking?

If that isn't possible because the client doesn't support/allow Java I've no clue where to find the same information in EMC - might be that this is one function that isn't yet implemented in the browser view.

RE: Unable to upgrade firmware in Management Center on a single switch

Jesse_Ohlsson — Fri, 29 Jul 2016 21:40:00 GMT

Yes, I'll have to find where that's done in Management Center.

RE: Unable to upgrade firmware in Management Center on a single switch

Frank_Thomas — Fri, 29 Jul 2016 21:40:00 GMT

Hit the set Config button next to assigned image for the web view of that screen.

RE: Unable to upgrade firmware in Management Center on a single switch

Jesse_Ohlsson — Fri, 29 Jul 2016 23:06:00 GMT

Frank,

I have to refer you back to this image which I posted above:

On that one switch only, I can't get as far as the screenshot you posted.

RE: Unable to upgrade firmware in Management Center on a single switch

Jesse_Ohlsson — Sat, 30 Jul 2016 02:16:00 GMT

Sadly, the solution was to delete the device from Management Center, and then add it again. I tried rediscovering it, to no avail.

But, after I added it again, the firmware upgrade process starts normally.