https://community.extremenetworks.com/t5/extremecloud-iq-site-engine/i-need-to-know-failsafe-key/m-p/24704#M1949 Hi Aya, There are several password recovery options depending on the product. You've chosen the Netsight category for this post. Is that what you're having trouble with? Let us know more about the problem you're having so that someone can share more information. Also take a look at https://gtacknowledge.extremenetworks.com to search for articles to help. Fri, 25 Dec 2015 18:24:00 GMT Drew_C 2015-12-25T18:24:00Z https://community.extremenetworks.com/t5/extremecloud-iq-site-engine/i-need-to-know-failsafe-key/m-p/24703#M1948 Problem Fri, 25 Dec 2015 16:50:00 GMT https://community.extremenetworks.com/t5/extremecloud-iq-site-engine/i-need-to-know-failsafe-key/m-p/24703#M1948 aya 2015-12-25T16:50:00Z https://community.extremenetworks.com/t5/extremecloud-iq-site-engine/i-need-to-know-failsafe-key/m-p/24704#M1949 Hi Aya, There are several password recovery options depending on the product. You've chosen the Netsight category for this post. Is that what you're having trouble with? Let us know more about the problem you're having so that someone can share more information. Also take a look at https://gtacknowledge.extremenetworks.com to search for articles to help. Fri, 25 Dec 2015 18:24:00 GMT https://community.extremenetworks.com/t5/extremecloud-iq-site-engine/i-need-to-know-failsafe-key/m-p/24704#M1949 Drew_C 2015-12-25T18:24:00Z