topic RE: Net Sight Map Access denied in ExtremeCloud IQ- Site Engine Management Center

Net Sight Map Access denied

Sandeep_Sriniva — Mon, 02 Jan 2017 18:21:00 GMT

We created a Map in Netsight and added 4 devices and Saved the Map. When I click on the map now it says
Access Denied :This map contains devices that are restricted from view by your user group.
We have only one user in Netsight.

RE: Net Sight Map Access denied

Ronald_Dvorak — Mon, 02 Jan 2017 18:40:00 GMT

Could you post a screenshot of the error message and is the user in the default group that has all rights or not.

Here a link to a article on how to change the group privileges...

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-setup-and-Use-Netsight-Authorizatio...

RE: Net Sight Map Access denied

Zdeněk_Pala — Mon, 02 Jan 2017 20:45:00 GMT

I saw that behavior also in previous versions. are you running the latest 7.0.8 ?

RE: Net Sight Map Access denied

Sandeep_Sriniva — Mon, 02 Jan 2017 21:20:00 GMT

We are using 7.0.6.27 Netsight Suite

,
There are multiple maps created and dont have access only for 2 maps. We have only one user Root and added the User to Netsight Administrator which has full access. Maps was created using the same Root account.

RE: Net Sight Map Access denied

Bharathiraja__S — Tue, 03 Jan 2017 07:48:00 GMT

Hi Sandeep,

Please check if you see any difference between below map properties from working to not working

Map name

Map type

Parent map

Pan/zoom control

Thanks,
Suresh.B

RE: Net Sight Map Access denied

Sandeep_Sriniva — Wed, 04 Jan 2017 17:37:00 GMT

I can check the details only on the map for which I have access, rest of the Maps says access denied.

RE: Net Sight Map Access denied

Sandeep_Sriniva — Thu, 05 Jan 2017 20:50:00 GMT

Its solved after restarting the service(nsserver restart/stop/start) on the Netsight