topic RE: Problems when setting the group for the Alarms - browser's issue? in ExtremeCloud IQ- Site Engine Management Center

Problems when setting the group for the Alarms - browser's issue?

Ilya_Semenov — Fri, 13 May 2016 17:13:00 GMT

Hello, everybody!

I try to configure an alarms using Oneview. When try to select a group (to apply the alarm) I got a strange browser's interface issue (please, see the picture below). I've got this problem with many different customers in all browsers - IE, Chrome, Firefox.

How could the issue be solved?

The additional question is how to apply an alarm to a certain port? For example, "Interface % Utilization"?

Many thanks in advance,

Ilya

RE: Problems when setting the group for the Alarms - browser's issue?

Ronald_Dvorak — Fri, 13 May 2016 17:17:00 GMT

what version is installed ?

RE: Problems when setting the group for the Alarms - browser's issue?

Ilya_Semenov — Fri, 13 May 2016 17:24:00 GMT

Sorry, version of what...?

I have NetSight 6.3.0.179 installed under WS 2008 R2. All system updates are installed. I use the latest version of Chrome, IE and Firefox.

Ron?

RE: Problems when setting the group for the Alarms - browser's issue?

Mike_Thomas — Fri, 13 May 2016 20:08:00 GMT

I tried to reproduce this, but not on an 2008 R2 server. Just a standard Ubuntu appliance without issue with .179. It did not happen.
Did you try a different client to test with Oneview from?
Also, you can try to restart the services or the server to see if that has any effect.
If it returns, we will probably need to open a case and do some offline debugging.

RE: Problems when setting the group for the Alarms - browser's issue?

Ilya_Semenov — Fri, 13 May 2016 20:08:00 GMT

Hello, Mike!

Following your advice I've restarted the WS 2008 R2 where Netsight was installed.

There is no result: it doesn't work anyway.

Could you please reproduce it with the same environment - WS 2008 R2 + NMS .179?

RE: Problems when setting the group for the Alarms - browser's issue?

Mike_Thomas — Fri, 13 May 2016 20:08:00 GMT

Can you open a case with the GTAC. It will take some more resources to come up with that, or do some local troubleshooting on your systems to figure out root cause.

Thanks you.

RE: Problems when setting the group for the Alarms - browser's issue?

Ilya_Semenov — Fri, 13 May 2016 20:08:00 GMT

OK, I'll try to do that.

RE: Problems when setting the group for the Alarms - browser's issue?

Ilya_Semenov — Sun, 15 May 2016 20:45:00 GMT

Hello, Mike! Thanks for your response!

"Did you try a different client to test with Oneview from?" - what you mean? What a client are you talking about? Browser? I've tried IE, Chrome and Firefox. The same result. Different customers. The same environment - WS 2008 R2.

Tomorrow I will restart the Windows Server where Netsight was installed at my office and report.

Also, I have a new customer who has bought Netsight, next week we will install the software under WS 2012 R2. I will report the result.

Many thanks in advance,

Ilya

RE: Problems when setting the group for the Alarms - browser's issue?

Bob_Maheu — Tue, 07 Jun 2016 01:17:00 GMT

Hello Ilya,

Checking to see if you issue has been corrected.

RE: Problems when setting the group for the Alarms - browser's issue?

Ilya_Semenov — Tue, 07 Jun 2016 01:17:00 GMT

Hello, Bob!

Great news! Waiting for information!

Thank you very much!

RE: Problems when setting the group for the Alarms - browser's issue?

Bob_Maheu — Wed, 15 Jun 2016 22:36:00 GMT

Hello,

I was able to replicate this in 6.3 when editing the alarm after it was created.

This no longer appears to be an issue with Extreme Management 7.x which is currently in an Early Access release state. The GA is scheduled for the end of the month or early July.

RE: Problems when setting the group for the Alarms - browser's issue?

Ilya_Semenov — Wed, 15 Jun 2016 22:36:00 GMT

Hello, Bob!

So, you approve, that it was a bug?

Thank you.