topic RE: No access to Netsight_although valid logging credentials in ExtremeCloud IQ- Site Engine Management Center

No access to Netsight_although valid logging credentials

Gradelain_Ngoun — Mon, 20 Jul 2015 17:47:00 GMT

Hello guys,

i’m actually facing following issue with Netsight 6.2.X running on Hyper-V.

the logging on the system is always failing although the user is active on the system. The user password has been successfully controlled.

Two users are present: root and an additional user. Both of them do not gain access.

Any hint how to overcome it?

Access to the console (cli) is possible.

Is there any special way, how to configure new user for GUI access? Since those, I’ve configured so far a still not gaining access.

Thanks in advance for your attention as well as feedback.

Regards

Gradelain

RE: No access to Netsight_although valid logging credentials

Gradelain_Ngoun — Mon, 20 Jul 2015 17:53:00 GMT

please also note that if i test any valid user on the console (CLI) as follow,i gain access.

> login
> ---> password is required

but why i'm not gaining access on the GUI using the same user ?

RE: No access to Netsight_although valid logging credentials

Ronald_Dvorak — Mon, 20 Jul 2015 18:08:00 GMT

Are you running local or LDAP authentication.

Could it be that someone changed it from local to LDAP ?

Here a link how to change it back to local....
How to setup and Use Netsight Authorization/Device Access to access Netsight for specific users groups and privileges

-Ron

RE: No access to Netsight_although valid logging credentials

Mike_Thomas — Mon, 20 Jul 2015 18:08:00 GMT

So assuming NO GUI ACCESS, but access via SSH.
Please review the following article. 80 percent of the time it does the trick.
https://gtacknowledge.extremenetworks.com/articles/Solution/Unable-to-login-to-Netsight-Console-using-LDAP-or-OS-credentials

Let us know if this does or does not work.

RE: No access to Netsight_although valid logging credentials

Gradelain_Ngoun — Mon, 20 Jul 2015 18:28:00 GMT

RE: No access to Netsight_although valid logging credentials

Mike_Thomas — Mon, 20 Jul 2015 18:32:00 GMT

There is a spelling error nsporperties should be nsproperties

RE: No access to Netsight_although valid logging credentials

Gradelain_Ngoun — Mon, 20 Jul 2015 18:37:00 GMT

true, but get a look on the second line.. has been corrected "nsproperties".
base on the ouput you cann see how the variable are set right now.

thanks

RE: No access to Netsight_although valid logging credentials

Ronald_Dvorak — Mon, 20 Jul 2015 20:17:00 GMT

Regarding your question how to add a user to access the GUI...

First create the user in the GUI..
How to setup and Use Netsight Authorization/Device Access to access Netsight for specific users groups and privileges

Then create the account in the OS.
- ssh to Netsight
#useradd "name"
#passwd "name"

-Ron

admin edit: link updated

RE: No access to Netsight_although valid logging credentials

Mike_Thomas — Mon, 20 Jul 2015 20:17:00 GMT

Updated Link
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-setup-and-Use-Netsight-Authorization-Device-Access-to-access-Netsight-for-specific-users-groups-and-priviledges

RE: No access to Netsight_although valid logging credentials

Gradelain_Ngoun — Tue, 21 Jul 2015 16:34:00 GMT

Thnaks a lot guys,

it turns out that the customer has implemented additional security in its network which lead to the failure. everything fine now.