topic firmware download page too complicated in ExtremeCloud IQ- Site Engine Management Center

firmware download page too complicated

Ronald_Dvorak — Mon, 14 Aug 2017 20:47:00 GMT

I'd like to upgrade my EMC but I don't plan to search for minutes on the download page for the right file.

Example:

I'm sorry but either I'm doing something wrong or that is the most complicated way to present firmware versions.

-Ron

RE: firmware download page too complicated

Bruce_Garlock — Mon, 14 Aug 2017 21:02:00 GMT

I was going to post something about this as well - it does seem overly complicated to find firmware now as well.

RE: firmware download page too complicated

Paul_Thornton — Mon, 14 Aug 2017 21:06:00 GMT

+1

The move to the Salesforce portal has done nothing for software downloading. It was significantly better beforehand.

On the specific point of the EMC download, I seem to remember that the filename is very counter-intuitive too.

Paul.

RE: firmware download page too complicated

Steven_Lin — Mon, 14 Aug 2017 21:07:00 GMT

Currently, it's not friendly enough, Extreme portal is new, it will be improved and optimized.

RE: firmware download page too complicated

Joshua_Puusep — Mon, 14 Aug 2017 21:08:00 GMT

Agreed. It should at least be separated by platform.

RE: firmware download page too complicated

Scott_Van_Arts1 — Mon, 14 Aug 2017 21:12:00 GMT

Count me in with the folks that have to spend a lot of time to find the firmware I need. Glad to hear it will be improved.

RE: firmware download page too complicated

Ronald_Dvorak — Mon, 14 Aug 2017 21:18:00 GMT

It was more "friendly" before - so the plan to replace the download page with what we've now failed.

As far as I remember I've pointed out that shortcoming during the alpha phase of the page......

In regards to "it will be improved and optimized" - what is the ETA for that - should we "work" with that for months/years ?

RE: firmware download page too complicated

André_Herkenrat — Mon, 14 Aug 2017 21:24:00 GMT

Hi,

please try the "advanced" button when searching for software - This way it was possible for me to find the new EMC images in seconds.

Cheers
André

RE: firmware download page too complicated

Ronald_Dvorak — Mon, 14 Aug 2017 21:24:00 GMT

Fair enough, let's play around....

Search filter: advanced, ExtremeControl
Result: also non ExtremeControl files are shown, i.e. EMC, ExtremeAnalytics

Search filter: advanced, ExtremeAnalytics
Result: also non ExtremeAnalytics files are shown, i.e. EMC, ExtremeControl

In case I'd like to get the files to upgrade my whole EMC suit I'd need to know that the upgrade files end with a .bin - only then I'll get all 3 files on the first page of the search result (filter: advanced, ExtremeManagment, bin).
I'm pretty sure not everyone knows that.

Next step is to click the download link - I select the EMC link - now I get the pop-up with the "Select a Customer to Download on Behalf of" menu where I'd search the right one out of 7 pages.

After a while the download starts and now the best one.... it loads once again the main download page and all my search settings are gone.
To download now also the NAC, Purview file I need to go to thru the whole process again.

-Ron

RE: firmware download page too complicated

Luis_Mendes — Mon, 14 Aug 2017 21:40:00 GMT

For download i use the menu PRODUCTS, and on product have the informations, download and others

RE: firmware download page too complicated

Jeremy_Gibbs — Mon, 14 Aug 2017 21:40:00 GMT

This is what I have been using too. Puts the firmware in one spot in order.

RE: firmware download page too complicated

Ronald_Dvorak — Mon, 14 Aug 2017 21:40:00 GMT

OK in case of EMC 8.0.3.46 I get a list with 32 files and I'd hover over every filename to see more details (= the full file name) and if I'm familiar with the differences I'd select the right one.

Why are there NAC .ova files small/medium/large - the controller has only one .ova and the CPU/RAM decide whether it's a small/medium/large deployment.

RE: firmware download page too complicated

Volker_Kull — Wed, 16 Aug 2017 13:17:00 GMT

Ron,

you put your finger finger on the key point.
The download speed is much more better since working with akamai but since I was beta tester of the new portal I recommend to use a easy way to find the files you need. I preferred the view from the existing portal.
In the case of EMC the amount of files for a single version is extremly confusing.
And Yes! the authorisation process to download more than one file is annoying !

- Coming via products to the downloads, there is no advanced option
- the advanced filter skips the search field

- you cannot see the full file description - you have to check every single file

- the file description is crazy ... (EMC.., Windows..., Linux...

there is a lot of space to make this easier !

br
Volker

RE: firmware download page too complicated

Peter_Kulmbrein — Wed, 16 Aug 2017 19:21:00 GMT

Hi all,

complained about exactly the same yesterday

What i did use is hovering over that "Multiple Products" text in the Product Name column and select only one of them via mouse click.

That makes the choice much smaller but nevertheless it's still too much and that hovering over the file name is annoying.

Quick and dirty enhancement would be making the columns resizable so i can see the whole filename at once. Also allowing to select how many items are displayed should be easy to implement and then allow a text search for faster finding the correct file.

There's still a lot of work to do in that section...

regards
Peter

RE: firmware download page too complicated

Jeremy_Gibbs — Wed, 16 Aug 2017 19:31:00 GMT

This is my problem (speed).
https://www.youtube.com/watch?v=TMrvY5qDBOE&feature=em-upload_owner

RE: firmware download page too complicated

Drew_C — Wed, 16 Aug 2017 19:31:00 GMT

Is it always that slow, Jeremy?

RE: firmware download page too complicated

Steven_Lin — Wed, 16 Aug 2017 19:31:00 GMT

I guess most of the slow is caused by region Country or if Akamai deployed. In China, all US website was slow like this, but APAC website will be fast.

RE: firmware download page too complicated

Volker_Kull — Wed, 16 Aug 2017 19:31:00 GMT

As I know, Akamai is involved only for file downloads and not for publishing the website - what Jeremy showed us. The downloads are working better than ever but again, the delay in the website ist still present - for me, it does not matter where you are and when you try it.

@Drew: Are you using external monitoring tools for the website ?

RE: firmware download page too complicated

Jeremy_Gibbs — Wed, 16 Aug 2017 19:31:00 GMT

Yes, it's very slow. Here is our internet connection. I am limited because of my 1 Gbps connection to the network, my other computer is connected at 10 Gbps...
http://speedtest.xfinity.com/results/J6GIWQ6RGP5Z8DD

RE: firmware download page too complicated

Ronald_Dvorak — Wed, 16 Aug 2017 19:31:00 GMT

I get a faster connection via WLAN, that ISP sucks 🙂