topic RE: oneview rma option on tab in ExtremeCloud IQ- Site Engine Management Center

oneview rma option on tab

Justsomebodi — Mon, 12 Sep 2016 20:12:00 GMT

Hi all

Can anyone tell me where the option to rma a device is in oneview/netsight. I know it is on a tab, but i have spent a hour looking for it. Or was i dreaming?

RE: oneview rma option on tab

Frank_Thomas — Fri, 16 Sep 2016 23:32:00 GMT

Network Tab
Devices right click a device in the Tree, should be under Support option

RE: oneview rma option on tab

Justsomebodi — Sat, 17 Sep 2016 02:01:00 GMT

Hi

Can't find it. See image

RE: oneview rma option on tab

Ronald_Dvorak — Sat, 17 Sep 2016 02:01:00 GMT

what version is installed, might be that it makes a difference.

RE: oneview rma option on tab

Justsomebodi — Sat, 17 Sep 2016 02:01:00 GMT

Hi Just upgraded to

7.0.5.12

RE: oneview rma option on tab

Ronald_Dvorak — Sat, 17 Sep 2016 02:01:00 GMT

sorry but I also can't find the "support" option - I'm also running 7.0.5

could it be that it's not enabled for every model ?

looks like we must wait for someone else to answer that

RE: oneview rma option on tab

Justsomebodi — Sat, 17 Sep 2016 02:01:00 GMT

Maybe dropped the feature in 7.0.5?

RE: oneview rma option on tab

Ronald_Dvorak — Sat, 17 Sep 2016 02:01:00 GMT

I've also checked a other installation that has 6.3 installed and also didn't find it.
I wonder whether it has something to do with the device type so that it's only available for some devices.

RE: oneview rma option on tab

Justsomebodi — Sat, 17 Sep 2016 02:01:00 GMT

Possibly, that may explain why i have seen the option but can't find it now.

RE: oneview rma option on tab

Frank_Thomas — Sat, 17 Sep 2016 02:01:00 GMT

It will show up if beta features are enabled. It's been around for a few versions which would explain why you might have seen it somewhere but not normally

RE: oneview rma option on tab

Ronald_Dvorak — Sat, 17 Sep 2016 02:01:00 GMT

Thanks Thomas.

Just in case someone else dosn't like to waste 10minutes of his life searching for the right option in EMC below a screenshot = you need to select the "Adcanced" level in the upper left puill down field to get to the beta option.

RE: oneview rma option on tab

Justsomebodi — Sat, 17 Sep 2016 02:01:00 GMT

Really confused as I have seen it without the Beta Option being enabled on my Netsight, but at least i now know i wasn't dreaming and the option does exist.