topic Oneview can't clear critical alarm of EWC in ExtremeCloud IQ- Site Engine Management Center

Oneview can't clear critical alarm of EWC

Rahman_Duran1 — Wed, 03 May 2017 10:30:00 GMT

After evaluation license of EWC V2110 expired, Oneview show cricical alarm about this: 192.168.10.124
AP Out of Service
The evaluation license for Wireless Controller has expired. In-Service scanning is disabled. Please contact your customer representative and purchase licenses to continue using Wireless Controller. Otherwise, the legal requirement is to put the system out of service.

We get the required license and deployed it to V2110 but Oneview does not clear the alarm. It still shows red icon for V2210 and I can not find a way to reset this alarm to green.

So how can I reset this alarm?

Thanks,

Rahman

RE: Oneview can't clear critical alarm of EWC

Zdeněk_Pala — Wed, 03 May 2017 10:35:00 GMT

In Oneview choose alarms and right click on the alarm and you can clear the alarm there. Good luck

RE: Oneview can't clear critical alarm of EWC

Rahman_Duran1 — Wed, 03 May 2017 10:35:00 GMT

Thank you, it did the trick. But the same functionality should be supported under device view -> alarms tab.

RE: Oneview can't clear critical alarm of EWC

Zdeněk_Pala — Wed, 03 May 2017 10:35:00 GMT

Good point. Do you have local Extreme contact? That person can create Feature Request...

RE: Oneview can't clear critical alarm of EWC

Mike_Thomas — Wed, 03 May 2017 16:33:00 GMT

For future reference on the hub, please see the following.

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-clear-alarms-in-Extreme-Management-...