topic RE: OneView cannot access Purview server, error states "appliance is not running" in ExtremeCloud IQ- Site Engine Management Center

OneView cannot access Purview server, error states "appliance is not running"

Steve_Ballantyn — Fri, 04 Mar 2016 05:53:00 GMT

I have a wireless controller with esa0 set up as lag1, and esa1 set up as a mirror. My esa1 connects directly to a NIC on my VMWare server (promisc' set to permitted), and this NIC is connected directly to esa1 on my controller. A simple setup, I think.

When I go into OneView, add my EWC as a Wireless Control Flow source, and then try to Enforce those settings, I get "1 appliance is not running".

Anyone have any clues for me?

Here are some screenshots of my setup ...

My EWC ...

My Purview appliance ...

My OneView settings ...

RE: OneView cannot access Purview server, error states "appliance is not running"

Jeremy_Gibbs — Fri, 04 Mar 2016 06:01:00 GMT

Maybe this will help:

https://gtacknowledge.extremenetworks.com/articles/Q_A/Wants-somebody-to-review-his-Purview-config-t...

And

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-configure-Identifi-Wireless-Control...

RE: OneView cannot access Purview server, error states "appliance is not running"

Steve_Ballantyn — Fri, 04 Mar 2016 06:01:00 GMT

The two KB's checked out ... with the exception of not being able to enforce my Purview appliance, and when I do a tcpdump -i eth1, I am seeing ZERO traffic. Which I suppose would make sense if the appliance cannot be enforced! 🙂

RE: OneView cannot access Purview server, error states "appliance is not running"

Ronald_Dvorak — Fri, 04 Mar 2016 06:17:00 GMT

Could you also post an screenshot of OneView > Applications > Configuration > Overview

I'd like to see whether the Engine is "green" and enforced.
I run exact the same setup and I don't see any configuration differences.

RE: OneView cannot access Purview server, error states "appliance is not running"

Steve_Ballantyn — Fri, 04 Mar 2016 06:17:00 GMT

Hello Ron, I am getting a "sensor is down!" error. Here is a screenshot.

RE: OneView cannot access Purview server, error states "appliance is not running"

Jeremy_Gibbs — Fri, 04 Mar 2016 06:17:00 GMT

Does ifconfig on the purview appliance show the interfaces you would expect?

RE: OneView cannot access Purview server, error states "appliance is not running"

Ronald_Dvorak — Fri, 04 Mar 2016 06:17:00 GMT

Are you running 6.1 as per the screenshot --- at least 6.3 is required for wireless+Purview

RE: OneView cannot access Purview server, error states "appliance is not running"

Steve_Ballantyn — Fri, 04 Mar 2016 06:17:00 GMT

It looks good to me ... here is what I am seeing ...

root@purview:~$ ifconfig eth0 Link encap:Ethernet HWaddr 00:0c:29:41:eb:bf
inet addr:10.60.60.152 Bcast:10.60.60.255 Mask:255.255.255.0
inet6 addr: fe80::20c:29ff:fe41:ebbf/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:79379 errors:0 dropped:0 overruns:0 frame:0
TX packets:8325 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:11330701 (11.3 MB) TX bytes:2627415 (2.6 MB)
eth1 Link encap:Ethernet HWaddr 00:0c:29:41:eb:b5
inet6 addr: fe80::20c:29ff:fe41:ebb5/64 Scope:Link
UP BROADCAST RUNNING PROMISC MULTICAST MTU:1500 Metric:1
RX packets:2 errors:0 dropped:0 overruns:0 frame:0
TX packets:6 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:120 (120.0 😎 TX bytes:468 (468.0 B)
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:158 errors:0 dropped:0 overruns:0 frame:0
TX packets:158 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:29528 (29.5 KB) TX bytes:29528 (29.5 KB)
I can ping 10.60.60.152 from just about anywhere and get a response (including from a shell on the Netsight server).

RE: OneView cannot access Purview server, error states "appliance is not running"

Jeremy_Gibbs — Fri, 04 Mar 2016 06:17:00 GMT

I bet that's it! Upgrade your purview appliance!

RE: OneView cannot access Purview server, error states "appliance is not running"

Steve_Ballantyn — Fri, 04 Mar 2016 06:17:00 GMT

Ron, I think you are onto something. But I upgraded both my Purview appliance and my OneView appliance, earlier today.

I installed this on my Purview box ... purview_appliance_upgrade_to_6.3.0.179.bin, and it was successful. Maybe my OneView is just assuming it's running 6.1 because that is what it was "the last time that they spoke"?

RE: OneView cannot access Purview server, error states "appliance is not running"

Jeremy_Gibbs — Fri, 04 Mar 2016 06:17:00 GMT

Can you remove the wireless appliance from the config and then try to enforce? Can you also verify that you are in fact running the latest version? I had a purview upgrade fail once and I didn't realise it until I checked. Rerunning the upgrade package worked however.

RE: OneView cannot access Purview server, error states "appliance is not running"

Jeremy_Gibbs — Fri, 04 Mar 2016 06:17:00 GMT

Ohh, didn't see you said it was successful... Are you still seeing 6.1 under configuration overview?

RE: OneView cannot access Purview server, error states "appliance is not running"

Steve_Ballantyn — Fri, 04 Mar 2016 06:17:00 GMT

Okay, I got it going. I just needed to go in and delete the purview appliance, and then added it right back in again. This time it came up with the correct version number and I was able to enforce without any issues.

Thanks for the help gentlemen!

RE: OneView cannot access Purview server, error states "appliance is not running"

Jeremy_Gibbs — Fri, 04 Mar 2016 06:17:00 GMT

Ahh, glad it was a simple fix! No problem.