topic RE: Netsight block in downloading update definition from server... in ExtremeCloud IQ- Site Engine Management Center

Netsight block in downloading update definition from server...

sldier — Fri, 18 Aug 2017 14:16:00 GMT

Hello Team,
I have netsight 8.0.2.42, when i choose Network=>Legacy=>Console, the execution of netsight bloque in Downloading update Definition From Server...
Lien vers mon image

RE: Netsight block in downloading update definition from server...

Ronald_Dvorak — Fri, 18 Aug 2017 16:20:00 GMT

Do you mean that it stops loading at 30% as per the screenshot ?

What java version is installed on the client.

-Ron

RE: Netsight block in downloading update definition from server...

sldier — Fri, 18 Aug 2017 18:30:00 GMT

Hello Ronald,
it's 1.8.0_131 (architecture x86_64) i tried also with 1.8.0_144 but the same problem.
-Brahim

RE: Netsight block in downloading update definition from server...

sldier — Fri, 18 Aug 2017 18:51:00 GMT

i also go to C:\Users\ba\AppData\Roaming\NetSight\logs and found this logs in console.log :

2017-08-18 08:47:11,900 WARN [com.enterasys.netsight.client.admin.UserConnectionManager] Unable to send Hello Message to User Connection Service
2017-08-18 08:47:11,956 WARN [com.enterasys.netsight.client.admin.UserConnectionManager] *** Stopping Hello Thread! ***

RE: Netsight block in downloading update definition from server...

sldier — Mon, 21 Aug 2017 18:29:00 GMT

RE: Netsight block in downloading update definition from server...

Matthew_Hum — Sat, 26 Aug 2017 16:10:00 GMT

Please check that you do not have a user firewall blocking requests on your client system. if you do, you can find a port exception list in the netsight documentation. please verify (because this is from memory and I'm getting old) but I think the required ports are:
TCP 8080, 8443, 4530-4533.