topic RE: Can not update x440 firmware via Oneview in ExtremeCloud IQ- Site Engine Management Center

Can not update x440 firmware via Oneview

Rahman_Duran1 — Tue, 13 Oct 2015 17:58:00 GMT

Hi,

I can not update X440 firmware vie Oneview(latest ver. 6.3). I just get "Error Downloding Firmware". I updated A4/B5/C5 deviced without any probem but X440 gives this error.

Any hint on this problem? Thanks.

RE: Can not update x440 firmware via Oneview

Curtis_Parish1 — Tue, 13 Oct 2015 18:08:00 GMT

SNMP credentials have read/write permission on the x440?

RE: Can not update x440 firmware via Oneview

Rahman_Duran1 — Tue, 13 Oct 2015 18:14:00 GMT

Yes, I can run scripts like "CLI show configuration" via oneview. So no problem about snmp/cli credentials.

RE: Can not update x440 firmware via Oneview

Tony_Thornton — Tue, 13 Oct 2015 18:46:00 GMT

Hi Rahman,

Are there any error messages in the switch log? Also, is the correct VR being specified when starting the download? For example, the switch has default VRs of VR-Mgmt and VR-Default.

Regards
Tony

RE: Can not update x440 firmware via Oneview

Rahman_Duran1 — Wed, 14 Oct 2015 10:21:00 GMT

Hi Tony,

Yes, "show log" on x440 shows these errors:

10/14/2015 08:19:16.00 Download of image finished with status failure -tftp: server error: (2) cannot access file
10/14/2015 08:19:15.87 Upgrade failed, script: download failed
10/14/2015 08:19:15.62 Download image from hostname ip address 192.168.10.199 file name firmware/images/summitX-16.1.2.14.xos VR VR-Default

As the logs show, the Vr is correct. I can ping tftp server (witch is nms server itself) via VR-Default.

RE: Can not update x440 firmware via Oneview

Tony_Thornton — Wed, 14 Oct 2015 20:29:00 GMT

Rahman,

Just to confirm, is the EXOS image in the tftpboot/firmware/images directory or in the root/firmware/images directory?

The file should be in the tftpboot/firmware/images directory.

This may be related to the Knowledgebase article below:

https://gtacknowledge.extremenetworks.com/articles/Solution/Inventory-Manager-is-having-an-issue-pus...

Hope this helps
Tony

RE: Can not update x440 firmware via Oneview

Rahman_Duran1 — Thu, 15 Oct 2015 10:33:00 GMT

Hi Tony,

I generally transfer files to tftp folder via scp. It seems it was a permission problem. Now the device can download the files.

Sorry for the noise, thanks.

RE: Can not update x440 firmware via Oneview

Tony_Thornton — Thu, 15 Oct 2015 20:21:00 GMT

Rahman, no problem, glad you were able to find the cause. Have a good day!