topic RE: I do not enter all users NetSight Console for web. in ExtremeCloud IQ- Site Engine Management Center

I do not enter all users NetSight Console for web.

Jairo_Rojas_Her — Wed, 24 Feb 2016 21:10:00 GMT

which is proceeding from the server to add NetSight usaurio administrator console directly?

I do not enter all users NetSight Console for web.

RE: I do not enter all users NetSight Console for web.

Henrique — Wed, 24 Feb 2016 21:29:00 GMT

Hi Jairo,

If I got your question correctly, to create a new Netsight user you have to first add the new user in the NetSight Console, then add the new user and its password to the NetSight Server's OS as follows:

From the NetSight Console

Click Tools and select Authorization/Device Access
Select the Users/Groups tab
Under Authorized Users click the Add User button
Type name into the User name pop up and select the Suthorization group
Click OK
New user name appears in the Authorized Users list

From NetSight Server on Linux OS

ssh to NetSight server nd log in as root
execute useradd on the CLI and follw the prompts for username and password

If you are using Netsight Server on Windows OS you can see the procedure in the link below:

http://www.tech-faq.com/how-to-add-a-user-to-windows.html

RE: I do not enter all users NetSight Console for web.

Jairo_Rojas_Her — Wed, 24 Feb 2016 21:53:00 GMT

Hi Enrique, thks for the information, but the problem is that I don´t have access to NetSight Console, no access to Web and Java Client.
Hopw I can add the new user with all privileges?
Thanks

RE: I do not enter all users NetSight Console for web.

Henrique — Wed, 24 Feb 2016 21:59:00 GMT

Hi Jairo,

Are you getting invalid user/pass when trying to access the Java Client/Web? Did you forget the admin pass?

RE: I do not enter all users NetSight Console for web.

Jairo_Rojas_Her — Wed, 24 Feb 2016 22:04:00 GMT

exactly? I don´t have access, but my password and all user is true.. is neccesary restart the server?

RE: I do not enter all users NetSight Console for web.

Jairo_Rojas_Her — Wed, 24 Feb 2016 22:04:00 GMT

and this is the message "User Login Failed. Unable to authenticate user"

RE: I do not enter all users NetSight Console for web.

Bharathiraja__S — Wed, 24 Feb 2016 22:11:00 GMT

Hi Jairo,

Please help us to understand your issue.

Was it working earlier ?
could you share the screen short of the error message ?

Thanks,
Suresh.B

RE: I do not enter all users NetSight Console for web.

Jairo_Rojas_Her — Wed, 24 Feb 2016 22:17:00 GMT

2016-02-23 23:04:16,145 ERROR [com.enterasys.netsight.appid.server.AppIdApplianceClient] error polling appliance 10.120.254.128: java.net.ConnectException: Connection r
efused

RE: I do not enter all users NetSight Console for web.

Jairo_Rojas_Her — Wed, 24 Feb 2016 22:21:00 GMT

root@co1p130mo.falabella.com:/usr/local/Extreme_Networks/NetSight/appdata/logs$ tail -f tam.log
351147 1456293600020 Configuration.5.Event NetSightServer co1p130mo.falabella.com --- Default Secret Value The default password should be changed for the Web Service Credentials in Appliance Settings: Default
351148 1456293600020 Configuration.5.Event NetSightServer co1p130mo.falabella.com --- Default Secret Value The default shared secret should be changed for the Switch Configuration in Appliance Settings: Default
351149 1456293600021 Configuration.5.Event NetSightServer co1p130mo.falabella.com --- Default Secret Value The default password should be changed for the Admin user in Local Password Repository: Default
351150 1456293600022 Configuration.5.Event NetSightServer co1p130mo.falabella.com --- Default Secret Value The default password should be changed for the Sponsor user in Local Password Repository: Default
351307 1456297200005 End-System.6.Event NetSightServer co1p130mo.falabella.com --- Remove End-Systems and Events End-System cleanup started
351308 1456297200007 End-System.6.Event NetSightServer co1p130mo.falabella.com --- Remove End-Systems and Events End-System cleanup complete
351309 1456297200008 Health Result Aging Event.6.Event NetSightServer co1p130mo.falabella.com --- Health result aging Complete No health results to remove
351310 1456297200008 End-System.6.Event NetSightServer co1p130mo.falabella.com --- Remove End-Systems and Events Transient End-System cleanup started
351311 1456297200009 End-System.6.Event NetSightServer co1p130mo.falabella.com --- Remove End-Systems and Events Transient End-System cleanup complete
352272 1456320671752 NAC Web Update.3.Event NetSightServer co1p130mo.falabella.com --- NAC Web Update Check An error occurred while trying to contact www.extremenetworks.com for assessment software updates. Check to see if the NAC Assessment web update server and proxy settings in Suite Options are correct. HTTP Response Error Details: java.net.UnknownHostException: www.extremenetworks.com.

RE: I do not enter all users NetSight Console for web.

Bharathiraja__S — Thu, 25 Feb 2016 10:16:00 GMT

Hi Jairo,

Could you open a TAC case because we have to work on a remote session for this issue.

As per the first log you are unable to connect the polling appliance 10.120.254.128. which could be communication or SNMP issue.

We have to check below details

Topology , local repository credentials and how its configured.

Thanks,
Suresh.B

RE: I do not enter all users NetSight Console for web.

Jairo_Rojas_Her — Thu, 25 Feb 2016 20:22:00 GMT

thks Bharathiraja

RE: I do not enter all users NetSight Console for web.

Jairo_Rojas_Her — Tue, 01 Mar 2016 21:57:00 GMT

Hi everyone,

And solved the problem. Uan had to execute judgment on the database since the NetSight appeared he was asking for LDAP authentication.

Thanks everyone for your help.