topic RE: Can't open Netsight Console! in ExtremeCloud IQ- Site Engine Management Center

Can't open Netsight Console!

Rahman_Duran1 — Wed, 04 Nov 2015 12:45:00 GMT

Hi,

I can't seem to open Netsight Console on Windows10/Jre8_latest. I get nullpointerexception every time.

I can open InventoryManager but not Console.

Any idea what should be the problem?

RE: Can't open Netsight Console!

Bharathiraja__S — Wed, 04 Nov 2015 12:53:00 GMT

Hi Rahman,

If you check with different computer is it working ?

Thanks,
Suresh.B

RE: Can't open Netsight Console!

Rahman_Duran1 — Wed, 04 Nov 2015 13:54:00 GMT

Well, I can't try it on a different computer now. Will try it later. I clear all temporary java files from java settings console and retry to run console.jnlp. Still the same error.

Edit: I just tried it on Windows 7 SP1 machine with java 8. Same error.

RE: Can't open Netsight Console!

Bharathiraja__S — Wed, 04 Nov 2015 14:17:00 GMT

Hi Rahman,

Please try to change below configuration from JAVA.

https://gtacknowledge.extremenetworks.com/articles/Solution/Netsight-suit-fails-to-start-after-Java-...

Please let me know if this is working.

Thanks,
Suresh.B

RE: Can't open Netsight Console!

Rahman_Duran1 — Wed, 04 Nov 2015 14:37:00 GMT

Hi Suresh,

I added http://nms.artvin.edu.tr:8080 and https://nms.artvin.edu.tr:8443 to Exception Site List. Cleared all the caches. restarted NMS server. Still getting the same error.

RE: Can't open Netsight Console!

Bharathiraja__S — Wed, 04 Nov 2015 15:01:00 GMT

Hi Rahman,
Please check how many JAVA versions are installed on this machine, if its more than 1 then uninstall the old java versions.

If you have only JAVA 8 just to make sure its JAVA issue please downgrade to java 7 update 71.

Thanks,
Suresh.B

RE: Can't open Netsight Console!

Rahman_Duran1 — Wed, 04 Nov 2015 15:15:00 GMT

No, there is only one java version installed. I just removed java 8 and installed jre7u67, cleared cache and I get the same error.

RE: Can't open Netsight Console!

mp2014 — Wed, 04 Nov 2015 15:32:00 GMT

is a proxy server in path to nms?

RE: Can't open Netsight Console!

Rahman_Duran1 — Wed, 04 Nov 2015 15:35:00 GMT

Nope, we don't use any proxy and as I said Inventory Manager opens without any problem. But Console gives this error.

RE: Can't open Netsight Console!

Drew_C — Wed, 04 Nov 2015 15:35:00 GMT

Hi Rahman,
I'm going through some older threads here and wanted to ask if you still need assistance with this?

RE: Can't open Netsight Console!

Rahman_Duran1 — Wed, 04 Nov 2015 15:35:00 GMT

Yes the problem still persists and gtac is looking into it.

RE: Can't open Netsight Console!

Drew_C — Wed, 04 Nov 2015 15:35:00 GMT

Okay - I'm going to keep this marked as "In Progress" for now and will check back in later unless there are updates made here first to close it out.