topic Re: Load License Unified Coms Manager in ExtremeCloud IQ- Site Engine Management Center

Load License Unified Coms Manager

Jules1 — Thu, 08 Aug 2019 17:48:23 GMT

Have had to rebuild my instance of UCM/COM ( Ex Avaya). I am then trying to re-install my licenses but get an http 500 exception report. See below. Any thoughts on what is the issue here ?

Re: Load License Unified Coms Manager

Dilraj_Singh_Kh — Thu, 08 Aug 2019 18:06:07 GMT

Hi Jules,

What is the server type:

Windows/RHEL?

Physical/VM?

Re: Load License Unified Coms Manager

Jules1 — Thu, 08 Aug 2019 18:12:49 GMT

Hi Dilraj
Windows 2008 R2 Enterprise (64bit)
VM

Re: Load License Unified Coms Manager

Dilraj_Singh_Kh — Thu, 08 Aug 2019 18:28:05 GMT

If its a re-deployment then the license has to be re-generated as per the new Notice ID and IP address. Assuming that the IP address is not changed, use the attached file to extract the Notice ID. Refer Readme for instructions.

Once you have that open a GTAC case or drop an email to datalicensing@extremenetworks.com with below details asking for a new license:

IP address
Notice ID
Contract# or LAC (License Authorization Code)

DILRAJ

Re: Load License Unified Coms Manager

Jules1 — Thu, 08 Aug 2019 18:57:11 GMT

Hi Dilraj
Some additional information.
It was the server that was deleted in error and then rebuilt.

Re: Load License Unified Coms Manager

Dilraj_Singh_Kh — Mon, 12 Aug 2019 07:47:43 GMT

Hi Jules,

What did you use to re-deploy/re-install?

.bin file or .OVA file?

Better to get the complete file-name.

DILRAJ