topic Re: XMC not reflecting correct name of switch in ExtremeCloud IQ- Site Engine Management Center

XMC not reflecting correct name of switch

DH1 — Thu, 07 Feb 2019 00:43:21 GMT

I have changed the name of a switch and XMC is not reflecting the name change. I have Rediscovered the switch but it never changes. I have to delete the device out of XMC and add it back to reflect the correct name. I also run Solarwinds NPM and it picks up the name change instantly so I know it's not an SNMP or switch issue.

Re: XMC not reflecting correct name of switch

StephenW — Thu, 07 Feb 2019 00:45:48 GMT

Do you have a nickname setup for the device? It will always use that name.

Re: XMC not reflecting correct name of switch

DH1 — Thu, 07 Feb 2019 00:53:24 GMT

When I right click the switch and select Device>Configure Device, the SysName and Nickname are identical but I never add the nickname when I add the device, I leave it blank and it pulls the SNMP Sysname from what I can tell.

Re: XMC not reflecting correct name of switch

StephenW — Thu, 07 Feb 2019 04:41:26 GMT

That's odd. Did you try removing the nickname?

Re: XMC not reflecting correct name of switch

Dilraj_Singh_Kh — Thu, 07 Feb 2019 08:21:37 GMT

Which Switch is this? What is the S/W version its running on?

Re: XMC not reflecting correct name of switch

Anonymous — Fri, 08 Feb 2019 00:06:14 GMT

I think this is normal behaviour.

When the switch is first added to Netsight it will use the switches sysName to populate both the System Name and Nickname in Netsight.

Thereafter, if you want to change the displayed name you need to go to the Device>Configure Device->Device Annotation and change the Nickname manually.

If you delete the switch altogether and then add it back in, it will get added with the new name as intended. Rediscover doesn't change the nickname, but the System Name in NetSight is automatically updated without doing anything.

As the system name will always automatically update in Netsight to any change on the switch, there might be a way to have it update the Nickname to match, you would perhaps expect as DH says a rediscover to do this - so that would be interesting / useful to know or be added as a feature request?

Re: XMC not reflecting correct name of switch

DH1 — Fri, 08 Feb 2019 04:44:29 GMT

Correct, I removed the switch and added it back into XMC and it shows correct. It would be nice to have the refresh/rediscover make the change automatically as my other NMS software does.

Thanks for the help!