topic RE: fingerprint updates failure in ExtremeCloud IQ- Site Engine Management Center

fingerprint updates failure

Dean_Ferraro — Thu, 01 Nov 2018 19:56:00 GMT

We recently upgraded XMC to 8.1.4.40 and it appears that our Fingerprints are no longer updating. I have checked the Operations Tab at the bottom of the window and it shows 100% failure. I see that either a FPM License or an Analytics Appliance must show on my contract. I do have an Analytics Appliance but cannot confirm from here that it is showing properly on my contract. I presume I will need to contact GTAC to confirm. Is there anything I am missing prior to doing so? Please advise. Thanks

RE: fingerprint updates failure

Ryan_Yacobucci — Sun, 04 Nov 2018 03:25:00 GMT

Hello,

Check out the following article:

https://gtacknowledge.extremenetworks.com/articles/How_To/Configuring-Purview-for-Fingerprint-update...

Have you set up the system with credentials?

Thanks
-Ryan

RE: fingerprint updates failure

Ranjan_Goel — Mon, 05 Nov 2018 03:01:00 GMT

Also, make sure your support contract is current. Feel free to open a case if the signature updates are still not working.