topic Re: Not possible to take archives from my devices in ExtremeCloud IQ- Site Engine Management Center

Not possible to take archives from my devices

Sacha_Brys — Tue, 28 May 2019 18:39:42 GMT

I have a failure on every switch:

Failure: 100%
reason: Management Center Archive - Error Archiving Configuration File.

See screenshot.

Trying to create backups from my configurations on my switches, but this is not working.

Re: Not possible to take archives from my devices

David_Choi — Wed, 29 May 2019 08:59:21 GMT

Hi Sacha,

We need more detail information on the issue. Which switch model are you trying to configuration backup and firmware version of the switch and XMC? Abd which file transfter method (e.g. SCP, TFTP, etc.) are you using for the backup?

BR,

Re: Not possible to take archives from my devices

Sacha_Brys — Wed, 29 May 2019 14:10:44 GMT

The switch models we use are ERS4950 (firmware: 7.6.1.033) and ERS 4850 (firmware: 5.7.0.008).
The version of Extreme Management Center: 8.1.3.65

The method that I am using: clicking right on the device select Configuration/Firmware - Backup configuration.
While busy it is saying, Management Center Archive - Executing SFTP Operation..

Re: Not possible to take archives from my devices

David_Choi — Wed, 29 May 2019 14:23:43 GMT

Hi Sacha,

I hope that following article would be helpful for your issue:

https://gtacknowledge.extremenetworks.com/articles/Solution/ERS-switches-fail-to-archive-configuration-with-failed-to-authenticate-the-connection-error/

BR,

Re: Not possible to take archives from my devices

Sacha_Brys — Wed, 29 May 2019 14:45:03 GMT

Hi, thanks this helped a lot.
Allthough still a few switches do give me the error message:
Management Center Archive - Error Archiving Configuration File.

These switches have the same model and firmware.
Do switches need to have a specific config?

Where are those configuration files located on the XMC?

Re: Not possible to take archives from my devices

David_Choi — Wed, 29 May 2019 15:09:21 GMT

Hm.. Please check if there is any difference between working and non-working switches.

And in addition, I could not find any information about ERS products in the XMC release-note of version 8.1.3.65 (even though the backup configuration is general script operation).
When you refer following link, the XMC version which tested with ERS series is 8.2 and also the ERS 4850 version is 5.12 and 5.13

https://emc.extremenetworks.com/content/common/releasenotes/extended_firmware_support_8.2.htm

Best Regards,

Re: Not possible to take archives from my devices

Jasper_R — Mon, 20 Jan 2020 23:39:49 GMT

Looks like a switch issue. Got an ERS49xx running 7.6.0 and XMC 8.1.3 … “Failed to open SFTP connection.”

Tried copying config to my PC running an SFTP server, same error.

Tried connecting to my pc running an SFTP server FROM another PC: works.

Re: Not possible to take archives from my devices

SDR — Mon, 27 Sep 2021 21:14:11 GMT

Hello,

is there any solution for that?

I´m also getting “Failed to open SFTP connection.” while trying to archiv en ERS4950, running 7.8.2.027 to XMC 8.5.2.6