topic Extreme Networks NetSight prompt license expire date in ExtremeCloud IQ- Site Engine Management Center

Extreme Networks NetSight prompt license expire date

cheewong — Mon, 18 Jan 2021 13:24:56 GMT

Dear All,

My existing Netsight server had faulty and I install a new Netsight server but when I upload the license key to the web-gui and it’s prompt license expire notification. Hence need help for the advice.

Best Regads

Chee Wong

Re: Extreme Networks NetSight prompt license expire date

StephanH — Mon, 18 Jan 2021 16:42:58 GMT

Hello Chee,

I assume you have installed a XMC (=NetSight) version 8.x on your system after the failure and you license is for version 7.x. Therefore you have 90 days to upload a version 8 license.

If you have a running support contract and you have an Extreme portal account you can create a new license in Assets->License home. If you have no Portal account ask your Extreme dealer, please.

Re: Extreme Networks NetSight prompt license expire date

cheewong — Mon, 18 Jan 2021 17:27:50 GMT

Dear StephanH

Thanks for the explanation. Maybe my customer is using version 5 netisight.

Best Regards

Chee Wong

Re: Extreme Networks NetSight prompt license expire date

StephanH — Mon, 18 Jan 2021 17:30:20 GMT

According your screenshot from the HTTP GUI your customer can’t use version 5.x! Version 5.x is using Java.

For further steps it is importent to check for the used version first.