topic RE: Unable to launch Netsight application in ExtremeCloud IQ- Site Engine Management Center

Unable to launch Netsight application

Kombe_Kaponda — Wed, 24 Aug 2016 11:35:00 GMT

Greetings Extreme Networks,

We are a customer in Lusaka Zambia, and are getting an error below "Unable to launch application" when opening netsight.

We have rebooted the Netsight server and all services are running but to NO avail.

Any pointers?

Thanks,

Kombe

RE: Unable to launch Netsight application

Bharathiraja__S — Wed, 24 Aug 2016 11:55:00 GMT

Hi Kombe.

Please check below KB.

https://gtacknowledge.extremenetworks.com/articles/Solution/NAC-Manager-fails-to-start-with-error-Un...

Thanks,
Suresh.B

RE: Unable to launch Netsight application

Kombe_Kaponda — Wed, 24 Aug 2016 12:21:00 GMT

Thanks Suresh,

Mysql table does not have duplicate entries (See below).

Is there anything else i can try? im suspecting the JAVA in the netsight server. I have Java 8 update 60, is there a recomment version of JAVA?

mysql> select * from netsight.nseventdests n;
+--------------------+-----------+-------------------+--------------------+-----
-------------------------+------------------+-------------------+--------------+
------+-------------------+----------------+
| EVENTDESTINATIONID | PATTERNID | NAME | TITLE | TOPI
C | DIRECTORY | FILENAME | POLLINTERVAL |
TYPE | ADJUSTABLEPATTERN | ADJUSTABLEPATH |
+--------------------+-----------+-------------------+--------------------+-----
-------------------------+------------------+-------------------+--------------+
------+-------------------+----------------+
| 1 | 6 | asm | Automated Security | topi
c/asmTopic | %logdir% | asm | 60 |
0 | 1 | 1 |
| 2 | 6 | inventory | Administrative | topi
c/inventoryTopic | %logdir% | inventory | 60 |
0 | 1 | 1 |
| 3 | 6 | pccEvents | Administrative | topi
c/pccTopic | %logdir% | pccEvents | 60 |
0 | 1 | 1 |
| 4 | 6 | Policy | Administrative | topi
c/policyTopic | %logdir% | Policy | 60 |
0 | 1 | 1 |
| 5 | 2 | Syslog | NULL | topi
c/syslogTopic | %logdir%/syslogs | NULL | 60 |
1 | 1 | 1 |
| 6 | 3 | Traps | NULL | topi
c/trapTopic | %logdir%/traps | NULL | 15 |
1 | 0 | 0 |
| 7 | 6 | console | Console | topi
c/consoleEventsTopic | %logdir% | console | 60 |
0 | 1 | 1 |
| 8 | 6 | adminEvent | Administrative | topi
c/adminEventsTopic | %logdir% | admin | 60 |
0 | 1 | 1 |
| 9 | 6 | wirelessEvent | Wireless | topi
c/wirelessTopic | %logdir% | wirelessEvent | 60 |
0 | 1 | 1 |
| 10 | 6 | nsScheduleEvent | nsScheduleEvent | topi
c/nsScheduleEventsTopic | %logdir% | nsschedule | 60 |
0 | 1 | 1 |
| 11 | 6 | wireless | BeaconKeeper | topi
c/beaconkeeperTopic | %logdir% | wireless | 60 |
0 | 1 | 1 |
| 12 | 6 | wirelessAudit | BeaconKeeperAudit | topi
c/beaconkeeperAuditTopic | %logdir% | wirelessAudit | 60 |
0 | 1 | 1 |
| 13 | 6 | tamEvent | tamEvent | topi
c/tamTopic | %logdir% | tam | 60 |
0 | 1 | 1 |
| 14 | 6 | tamAuditEvent | tamAuditEvent | topi
c/tamAuditTopic | %logdir% | tamAudit | 60 |
0 | 1 | 1 |
| 15 | 6 | nacApplianceEvent | nacApplianceEvent | topi
c/tamApplianceTopic | %logdir% | nacApplianceEvent | 60 |
0 | 1 | 1 |
+--------------------+-----------+-------------------+--------------------+-----
-------------------------+------------------+-------------------+--------------+
------+-------------------+----------------+
15 rows in set (0.00 sec)

mysql>

RE: Unable to launch Netsight application

David_Choi — Wed, 24 Aug 2016 12:31:00 GMT

Recommended Java versions are:
Java Runtime Environment (JRE):

version 6
version 7, update 40 or higher
version 8

Are you trying to launch NetSight applications on the server or from client? please try from another PC to check if the problem is of server or the client PC.

RE: Unable to launch Netsight application

Bharathiraja__S — Wed, 24 Aug 2016 12:32:00 GMT

Hi,
What is the netsight version.

Java 8 is supported , if you check the release notes you can find more info

https://gtacknowledge.extremenetworks.com/articles/Q_A/Does-NetSight-version-6-2-support-Java-versio...

once after clearing the java entry check the status

is this a new implementation or exiting server ?

Thanks,
Suresh.B

RE: Unable to launch Netsight application

Kombe_Kaponda — Wed, 24 Aug 2016 12:36:00 GMT

The netsight server is a VM and we just expanded the memory. There is an event log "C:\Program Files (x86)\Enterasys Networks\NetSight\mysql\bin\nsdatabase.exe: Out of memory". How do i resolve that?

Thanks,
Kombe.

RE: Unable to launch Netsight application

Kombe_Kaponda — Wed, 24 Aug 2016 13:05:00 GMT

Tried from another PC and the Error is still the same. The problem problem is definitely on the server.

RE: Unable to launch Netsight application

David_Choi — Wed, 24 Aug 2016 13:54:00 GMT

Could you check following articles if there is any worth to check?

https://gtacknowledge.extremenetworks.com/articles/How_To/Netsight-Console-How-to-allocate-more-memo...

https://gtacknowledge.extremenetworks.com/articles/Solution/Java-memory-error-OutOfMemoryError-PermG...

RE: Unable to launch Netsight application

Kombe_Kaponda — Wed, 24 Aug 2016 14:28:00 GMT

Updated to -Xmx2048m value and restarted the Netsight service. still getting the same error.

RE: Unable to launch Netsight application

Drew_C — Wed, 24 Aug 2016 14:28:00 GMT

Hi Kombe, it's been a few weeks since the last update here and I wanted to see if you were able to resolve the problem since then.

RE: Unable to launch Netsight application

Ryan_Yacobucci — Tue, 04 Oct 2016 20:41:00 GMT

Hello,

I would suggest running through the following article to see if it resolves the issue.

https://gtacknowledge.extremenetworks.com/articles/Solution/Common-Issues-Unable-to-connect-to-NetSi...

If you are unable to connect to the NetSight server, and are still seeing OutOfMemory conditions I would recommend contacting GTAC at this point to get a case created for further investigation.

Thanks
-Ryan