topic Re: XIQ-SE shows neither Application Response Time, nor Network Response Time in ExtremeCloud IQ- Site Engine Management Center

XIQ-SE shows neither Application Response Time, nor Network Response Time

mneumann — Mon, 28 Jun 2021 19:00:02 GMT

Hello Team,

I was able to load switches of different types (ERS-Series, EXOS-Series, VSP-Series) in XIQ-SE Analytytics, but no values for Application Response Time or Network Response Time are displayed and evaluated in the Application Flows. All switches have current firmware and the configuration on the switches with regard to application telemetry is also available. Does anyone here have the same phenomenon and/or is there already a solution or workaround for this?

Thanks - Matthias

Re: XIQ-SE shows neither Application Response Time, nor Network Response Time

SamPirok — Tue, 29 Jun 2021 02:12:23 GMT

Hi Matthias, thanks for letting us know. I ran this by an XIQ-SE tech and they suggested we open a case if possible so they can start digging in to this a bit more with you. You’d want to open a case on the Extreme Portal at extremeportal.force.com> Support.

Re: XIQ-SE shows neither Application Response Time, nor Network Response Time

mneumann — Tue, 29 Jun 2021 12:20:31 GMT

Hi Sam, thanks for your reply. The XIQ runs in a pure Lab environment and therefore has no support contract. However, exactly this is asked for immediately if I would open a case in the GTAC, which I can do with pleasure, but will certainly not lead to any success because of the missing contract. How should I proceed in this case?
Thanx - Matthias

Re: XIQ-SE shows neither Application Response Time, nor Network Response Time

SamPirok — Wed, 30 Jun 2021 20:11:38 GMT

Thanks for your patience here while I looked in to this for you. The missing application/network response times is usually a condition where netflow is being sent to analytics but not the tunneled client traffic.

In order for analytics to make calculations on the delay between certain client traffic it needs to be given that client traffic.

With ERS, EXOS, VSP I think they’re supposed to be using app telemetry which encapsulates the client traffic in an erspan tunnel. Looks like port 6343 if I’m looking at the right one.

This article might be able to help:

https://extremeportal.force.com/ExtrArticleDetail?an=000082115

Re: XIQ-SE shows neither Application Response Time, nor Network Response Time

mneumann — Wed, 30 Jun 2021 21:24:38 GMT

Hi Sam,

“tcpdump -i eth0 port 6343” on analytics appliance is showing sFlowv5 data as expected of all configured devices.

“ tcpdump -i eth0 proto 47“ on analytics appliance is showing nothing.

Most of all relevant devices were onboarded as described and are showing the right ERSPAN-IP and/or Exporter-IP.

Thanx - Matthias

Re: XIQ-SE shows neither Application Response Time, nor Network Response Time

mneumann — Mon, 05 Jul 2021 19:39:41 GMT

Voila: GTAC Case Number: 02413743

Thanx - Matthias