topic Re: XMC 8.2 browser logs out in a few minutes. in ExtremeCloud IQ- Site Engine Management Center

XMC 8.2 browser logs out in a few minutes.

Rahman_Duran — Tue, 19 Feb 2019 15:37:47 GMT

Hi,

I updated to latest 8.2.x version. After updating, after a few minutes idle, XMC web page gives this error and logouts. "Connection to server lost. Please try again later." Web time out is set to 9 hours. Anyone encounters this problem?

Regards,

Rahman

Re: XMC 8.2 browser logs out in a few minutes.

Dilraj_Singh_Kh — Tue, 19 Feb 2019 15:47:25 GMT

Hi Rahman,

Try increasing the timeout:

Click on Administration Tab >> Options >> Web Server >> HTTP Session Timeout

Set the time as required.

DILRAJ

Re: XMC 8.2 browser logs out in a few minutes.

Rahman_Duran — Tue, 19 Feb 2019 15:51:20 GMT

It is already set to 9 hours.

Re: XMC 8.2 browser logs out in a few minutes.

Dilraj_Singh_Kh — Tue, 19 Feb 2019 15:55:35 GMT

Sorry I missed that part.....It's timing-out only if you remain idle or it throws the error anyways while browsing though the application? What happens when you hit "ok", does it ask you to login again?

Re: XMC 8.2 browser logs out in a few minutes.

Zdeněk_Pala — Tue, 19 Feb 2019 16:03:44 GMT

I had the same problem and then I found the duplicate IP address => orignal XMC and the clonned one, both were running.

Re: XMC 8.2 browser logs out in a few minutes.

Dilraj_Singh_Kh — Tue, 19 Feb 2019 16:43:52 GMT

@Zdenek Pala So how did you fix it?

Re: XMC 8.2 browser logs out in a few minutes.

Ronald_Dvorak — Tue, 19 Feb 2019 16:56:15 GMT

Shutdown one or change the IP so you don't have a duplicate.

Re: XMC 8.2 browser logs out in a few minutes.

Ronald_Dvorak — Tue, 19 Feb 2019 17:40:24 GMT

The message that you've mentioned has nothing to do with the session timeout.
In case of a session timeout you'll rx the following message...

Re: XMC 8.2 browser logs out in a few minutes.

Rahman_Duran — Wed, 06 Mar 2019 13:56:06 GMT

Ok,

I had a case open with GTAC (01818159). They found the root of the problem. They confirmed it is a bug that affects NMS-BASE license users and will be fixed in an update at the end of the month. As a workaround we installed NMS-ADV eval license.

Well, we had applied to 8.2 beta test but not accepted at that time  Not all mortals has NMS-ADV license. It was very frustrating for us, XMC were kicking us out to login screen every two minutes, even if you were actively using it.

Regards,

Rahman