topic Can not get syslog in XMC events in ExtremeCloud IQ- Site Engine Management Center

Can not get syslog in XMC events

Ta_Wei — Tue, 27 Oct 2020 10:14:10 GMT

Hi all,

I can not see any logs in the Events.

The file path is correct and I can see logs collected in that file.

I also try clearing the cache of browser and restarting the server but problem still remain.

My XMC version is 8.4.4.26.

OS: Windows Server 2016

Did anyone have the similar problem yet?

Re: Can not get syslog in XMC events

StephanH — Tue, 27 Oct 2020 12:08:01 GMT

Hello,

did you select ALL in the dropdown to see all event types?

Are you missing only syslog or other events,too?

Can you posr an screenshot, please?

Regards

Stephan

Re: Can not get syslog in XMC events

Ta_Wei — Tue, 27 Oct 2020 14:03:52 GMT

Hi Stephan,

Yes, I select all the events types and I can not see anything in events, either.

Here is my screenshot.

Re: Can not get syslog in XMC events

StephanH — Tue, 27 Oct 2020 14:42:46 GMT

Hello Ta Wei,

only to be sure (because I can’t see all of the columns) . Did you check the funnel if there are any filter to the output?

Regards

Stephan

Re: Can not get syslog in XMC events

StephanH — Tue, 27 Oct 2020 14:56:53 GMT

Hello Ta Wei,

in addition you can check the pattern. Maybe the pattern did not match you syslog entries in the file.

Regards

Stephan

Re: Can not get syslog in XMC events

Ta_Wei — Tue, 27 Oct 2020 15:09:27 GMT

Hi Stephan,

I do see the filter like this.

But I can not remove it by clicking that remove sign.

That filter still exist when close this window.

Are there any alter ways to remove this filter?

Thanks.

Re: Can not get syslog in XMC events

StephanH — Tue, 27 Oct 2020 15:15:32 GMT

Hello,

please uncheck “Alert” and push “Close”. With that filter you will only see alerts.

Regards

Stephan

Re: Can not get syslog in XMC events

Ta_Wei — Tue, 27 Oct 2020 17:03:41 GMT

Hi,

I did the step you said but that filter is still remain.

So I check everything in Severity and close it then open it.

It becomes two filters but I did not add a new filter.

Re: Can not get syslog in XMC events

StephanH — Tue, 27 Oct 2020 17:30:44 GMT

Hi,

strange, I can’t add a “Severity” twice but I am using 8.5.x.

Can you do an upgrade of XMC? If not, the best way will be to open a GTAC case.

Re: Can not get syslog in XMC events

Ta_Wei — Tue, 27 Oct 2020 18:07:21 GMT

Hi Stephan,

Understand, I may open a case.

Thanks for your support.

Re: Can not get syslog in XMC events

Ta_Wei — Thu, 29 Oct 2020 13:21:46 GMT

For anyone who has the same problem.

Just try to change the browser or reinstall the browser.

I swap the browser from Google to Firefox and everything is good now.