topic Re: XMC Backup Failure / File Not Found/Missing in ExtremeCloud IQ- Site Engine Management Center

XMC Backup Failure / File Not Found/Missing

Anonymous — Tue, 23 Jun 2020 01:01:51 GMT

Currently running XMC version: 8.4.4.26

EOS S4 version: 08.63.02.0005

Have 4 of the same switches, same model, same version.

Two backup fine, two fail, and as far as I can see they are configured exactly the same, SNMP works fine, can login from XMC fine, have identical inventory settings.

When enabling the inventory login in XMC its seems to terminate as per below. This one is reporting an issue trying to remove the parent dir, but don’t think that is the problem as the other does not:

2020-06-22 18:37:05,556 DEBUG [com.ets.netsight.inv.agent.ETSCfgMgmtMib] [Snmp] [Inventory Snmp-14] [192.168.99.2] Polling the etsysConfigMgmt for status
2020-06-22 18:37:05,556 DEBUG [com.ets.netsight.inv.agent.AgentFileUtilities] deletingFile: /tftpboot/configs/tmp/192_168_99_2.cfg
2020-06-22 18:37:05,556 DEBUG [com.ets.netsight.inv.agent.AgentFileUtilities] deletingFile: /tftpboot/configs/tmp/192_168_99_2.cfg - Success.
2020-06-22 18:37:05,556 DEBUG [com.ets.netsight.inv.agent.AgentFileUtilities] deletingFile: /tftpboot/configs/tmp/192_168_99_2.cfg checking to see if parent dir can be removed.
2020-06-22 18:37:05,556 DEBUG [com.ets.netsight.inv.agent.AgentFileUtilities] deletingFile - Parent Dir: /tftpboot/configs/tmp
2020-06-22 18:37:05,556 DEBUG [com.ets.netsight.inv.agent.AgentFileUtilities] deletingFile - Parent Dir: /tftpboot/configs/tmp Cannot remove parent dir, it is not empty 1 children remain.
2020-06-22 18:37:05,556 DEBUG [com.ets.netsight.inv.agent.Agent] [AgentCB] Sending [Complete] Response to Client [XMC-01] = [Archive Save] for Ticket [One-Shot Backup] Message = [Device Reported - Operation Failed!]

When I filter the full log the only errors I find are:

2020-06-22 18:35:59,994 INFO [stdout] [*InvDisScheduler*] Error reading in InvConfiguration record for Survey of One-Shot Backup Was looking for : 192.168.99.2
2020-06-22 18:35:59,994 INFO [stdout] [*InvDisScheduler*] Error reading in InvConfiguration record for Survey of One-Shot Backup Was looking for : 192.168.99.3

But the whole procedure seems to run fine from the logs, looks like it runs the backup, pulls the cfg file but then just terminates without any real reason why?

Hoping someone has an idea?

Many thanks in advance

Re: XMC Backup Failure / File Not Found/Missing

Miguel-Angel_RO — Tue, 23 Jun 2020 02:03:55 GMT

Hi Martin,

Check the content of the directory /tftpboot/configs/tmp/to see if there are some strange things. It should be empty.

Also check the permissions. Here what I have:

drwxr-xr-x 4 root root 4096 Jun 22 21:01 tmp/

Mig

Re: XMC Backup Failure / File Not Found/Missing

Anonymous — Tue, 23 Jun 2020 02:22:18 GMT

Hi Mig,

Thanks for getting back.

Seems I don’t have a tmp/ folder at all:

root@XMC01:~$ cd /tftpboot/configs
root@XMC01:/tftpboot/configs$ ls
root@XMC01:/tftpboot/configs$

so I create one:

root@XMC01:/tftpboot/configs$ mkdir tmp
root@XMC01:/tftpboot/configs$ ls
tmp/
root@XMC01:/tftpboot/configs$ ls -lah
total 12K
drwxr-xr-x 3 root root 4.0K Jun 22 20:14 ./
drwxrwxrwx 4 root root 4.0K Jun 21 19:28 ../
drwxr-xr-x 2 root root 4.0K Jun 22 20:14 tmp/
root@XMC01:/tftpboot/configs$ ls

Re-run the backup and tmp/ folder disappears again.

I did see other runs of the backup not generate the 'cannot remove the parent dir’ error, so guess it is doing it generally, maybe the issue is related to the ‘InvConfiguration Record’ error?

Maybe worth deleting them from XMC and adding them in again?

Thanks

Re: XMC Backup Failure / File Not Found/Missing

Miguel-Angel_RO — Tue, 23 Jun 2020 15:15:59 GMT

Hi Martin,

Are the 4 switches configured the same way for the backup in XMC?

Do a right click on the switch and go to Archives / Inventory Settings.

Here an example of config I have:

Mig