topic Re: Upgrading to 8.2.4.42 issue in ExtremeCloud IQ- Site Engine Management Center

Upgrading to 8.2.4.42 issue

DH1 — Wed, 06 Mar 2019 22:28:20 GMT

I am trying to upgrade my current 8.2.0.89 to 8.2.4.42 and I am getting asked for licence files for each application I would like to enable. I have upgraded XMC many times and have never been asked for this. Is this new? When I follow the link to generate the licenses it asks for a voucher ID which I don't have.

Can I just skip this step?

Re: Upgrading to 8.2.4.42 issue

Ronald_Dvorak — Wed, 06 Mar 2019 22:38:52 GMT

As per the release notes > https://documentation.extremenetworks.com/release_notes/NetSight/9035977-05_XMC_8.2.4_Release_Notes.pdf

4.1.1 License Renewal
Upgrading to Extreme Management Center version 8.2 requires you to renew your NMS license if generated prior to November 30, 2018.
Licenses generated prior to November 30, 2018 expire 90 days after upgrading to Extreme Management Center version 8.2.

Regarding the voucher - who generated the initial XMC license ? This person should know the voucher ID.

-Ron

Re: Upgrading to 8.2.4.42 issue

DH1 — Wed, 06 Mar 2019 23:36:54 GMT

Thanks for the reply. I have contacted my vendor as the voucher ID I have says there is a license already associated with it but when I paste that license into the box it tells me it's invalid.

Re: Upgrading to 8.2.4.42 issue

Ronald_Dvorak — Wed, 06 Mar 2019 23:52:47 GMT

The partner needs to request a upgrade license via the support portal.

That looks like this....

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-upgrade-a-NetSight-license-for-use-with-version-7

Re: Upgrading to 8.2.4.42 issue

DH1 — Thu, 07 Mar 2019 00:13:04 GMT

Awesome, I was just able to upgrade the license myself and am good now. Thanks for all the help!!