topic XCC - XMC Captiveportal in ExtremeCloud IQ- Site Engine Management Center

XCC - XMC Captiveportal

Giuseppe_Montan — Tue, 24 Jan 2023 16:45:57 GMT

Good evening everyone, sorry if I go back to the topic again but I can't find the solution.
XCC - CAPTIVEPORTAL ON XMC. I followed the step by step guide but the device cannot connect to a network to contact the captiveportal. Communication between XCC and XMC is there and I am getting the filter-id parameters correctly. Is anyone using XMC as a captive portal and can help me out?

Thanks in advance

Giuseppe

Re: XCC - XMC Captiveportal

Edsond — Wed, 25 Jan 2023 13:28:50 GMT

Do you have ExtremeControl?

Edson

Re: XCC - XMC Captiveportal

Ryan_Yacobucci — Wed, 25 Jan 2023 13:33:04 GMT

Hello,

Give this article a shot and let me know if it was helpful:

https://extremeportal.force.com/ExtrArticleDetail?an=000107795

Thanks
-Ryan

Re: XCC - XMC Captiveportal

Giuseppe_Montan — Fri, 27 Jan 2023 11:10:28 GMT

Hi, unfortunately it doesn't work yet. I followed both the official documentation and a document shared some time ago but the result is always the same. The client does not receive any ip address on the Unregistered network and so it is not possible to contact the captive portal. I am quite disconsolate, it is not possible to take weeks to configure a captive portal!!!!

Sorry

Giuseppe

Re: XCC - XMC Captiveportal

Ryan_Yacobucci — Fri, 27 Jan 2023 16:29:53 GMT

Hello,

If you are stuck and cannot proceed further GTAC can help find the issue if you have the ability to contact them.

If the device does not get an IP address you need to perform basic L2/L3 troubleshooting to determine why. What filter-id is returned from Control, which role is being assigned by the XCC appliance, what VLAN is assigned?

Be aware that for XCC you need "Unregistered role for <network name>" as a filter-ID for unregistered users.

If you assign a static IP appropriate for the VLAN can you ping the default gateway?
Can you ping the DHCP server?

If you take a packet capture at the AP radio/ethernet ports do you see your clients traffic entering the network?

Re: XCC - XMC Captiveportal

Giuseppe_Montan — Fri, 27 Jan 2023 19:58:28 GMT

Thanks for your reply.

Today I created a new ssid without captiveportal, configured on the same vlan ( UnregisterdVlan ) and the client receive the ip address correctly.

If I activate the captive portal XMC send me back the filterID :

radius.Filter_Id == "Enterasys:version=1:policy=Unregistered role for XIQ-C-EAC-Guest".

I noticed from Wireshark on AccessPoint DHCP traffic from AccessPoint to XCC ( DHCP OFFER packet ) --> No answer

I configured manually the ip but it does not work so I think that I do not receive the vlan parameter.

Giuseppe

Re: XCC - XMC Captiveportal

Ryan_Yacobucci — Sat, 28 Jan 2023 18:19:54 GMT

Hello,

In XCC can you take a screenshot the of client when they have associated to the network. It should look similar to this except a different role and network:

Are you set up for an AAA policy:

The Default VLAN in the WLAN configuration will be used for the VLAN. Is that set correctly as well?

Thanks
-Ryan

Re: XCC - XMC Captiveportal

Giuseppe_Montan — Mon, 30 Jan 2023 08:16:19 GMT

Hi, i do not receive ip address.

Telefonia is my unregistered Vlan ( this is lab ).

Re: XCC - XMC Captiveportal

Giuseppe_Montan — Mon, 30 Jan 2023 12:41:54 GMT

Today I did another change.

I have activated an internal captive portal.

Nothing is changed. Without captive portal the device receive ipaddress, with captive portal activated no.

I will open a ticket.

Thanks

Giuseppe