topic Re: No interface history data X435-24P-4S in ExtremeCloud IQ- Site Engine Management Center

No interface history data X435-24P-4S

JohanHendrikx — Wed, 16 Aug 2023 05:39:40 GMT

I have 2 X435 switches. Configurations are identical. SNMP is working.

On Both switches the setting Collect Device statistics and collect Port Statistics are set on Historical.

However on one switchs there is no data collected.

on the other there is data:

how to solve this?

Re: No interface history data X435-24P-4S

Robert_Haynes — Wed, 16 Aug 2023 12:43:43 GMT

I have no solid answer for you.

I would attempt to disable and then re-enable historical collection on the problematic switch.

I would also absolutely confirm SNMP is functional on the problematic switch.

SNMP trace? Does XIQ-SE poll the device periodically for interface information? If you try to bring up the ports list, does it come up (to demonstrate SNMP is functional)?

Re: No interface history data X435-24P-4S

JohanHendrikx — Fri, 18 Aug 2023 07:25:23 GMT

SNMP is working fine because there is data of historical performace. I've juist diabled en re-enable the historical collection.

Still no historical data on port

Re: No interface history data X435-24P-4S

Robert_Haynes — Fri, 18 Aug 2023 12:15:54 GMT

You could poke around Administration -> Diagnostics -> Historical Statistic Collector (level:Advanced) and compare/contrast a working and non-working device. Collection Targets... Target Availability.

... that or open a case w/ GTAC and provide a show support ZIP for review.

Re: No interface history data X435-24P-4S

JohanHendrikx — Mon, 21 Aug 2023 12:04:40 GMT

I notice there is a difference:

I deleted the device and added it again.. now the setting are good and I see historical data

Re: No interface history data X435-24P-4S

Robert_Haynes — Mon, 21 Aug 2023 12:23:15 GMT

Very good. In the above GUI where you saw the discrepancy I believe you have/had the option to directly edit the times by editing the entry... this may have been an alternative to delete and re-add of the device. The latter however is a 'clean' approach since it is unknown what other differences may have/had been lurking.

You're welcome. Have a good day.

Re: No interface history data X435-24P-4S

JohanHendrikx — Wed, 23 Aug 2023 06:36:10 GMT

unfortunately I had no option to change this setting.

That is why I removed the device and added it again.