topic Re: Remove 5420M from XIQ to be managed by Site Engine in ExtremeCloud IQ- Site Engine Management Center

Remove 5420M from XIQ to be managed by Site Engine

Christopher_Tay — Wed, 18 Oct 2023 16:01:33 GMT

We just purchased new 5420M switches and configured them for EXOS. When powered up the automatically joined our XIQ site and are listed as managed by XIQ. We use XIQ-Site Engine to manage our network. All of our X460-G2 and other switches appear for monitoring in XIQ but are managed by XIQ-SE. How do I remove the XIQ management and have the switches managed by XIQ-SE.

We have successfully discovered and added the 5420M switches to XIQ-SE but they show up in XIQ as managed by XIQ not XIQ-SE

Thank you,

Chris

Re: Remove 5420M from XIQ to be managed by Site Engine

Ludovico_Steven — Thu, 19 Oct 2023 12:26:40 GMT

Just delete them from XIQ. If you have your XIQ-SE instance added to XIQ, the switch should then re-appear in XIQ, this time reported by XIQ-SE.

Re: Remove 5420M from XIQ to be managed by Site Engine

Zdeněk_Pala — Thu, 19 Oct 2023 14:47:17 GMT

as Ludovico_Steven mentioned the step 1 is to delete the switch from XIQ.

Step 2 is to delete the switch from Site Engine wait 2-5 minutes and add it to Site Engine again. It will update the information and consume the Pilot license from the XIQ through Site Engine

Re: Remove 5420M from XIQ to be managed by Site Engine

Zdeněk_Pala — Thu, 19 Oct 2023 14:50:34 GMT

Alternative for step two is Administration > Diagnostics > level Advanced > System > ExtremeCloud IQ Device Message details > press button "Force Onboard to ExtremeCloud IQ".

Re: Remove 5420M from XIQ to be managed by Site Engine

Christopher_Tay — Thu, 19 Oct 2023 18:28:31 GMT

That did the trick.. Thank you.