https://community.extremenetworks.com/t5/extremeswitching-eos/how-to-open-case-the-enterasys-switches/m-p/59621#M1659 Hi Susana,<BR /> <BR /> see this article: <A href="https://gtacknowledge.extremenetworks.com/articles/How_To/Create-a-Case-via-New-Portal" target="_blank" rel="nofollow noreferrer noopener">https://gtacknowledge.extremenetworks.com/articles/How_To/Create-a-Case-via-New-Portal</A><BR /> <BR /> Regards<BR /> Engin<BR /> <BR /> Thu, 09 Mar 2017 21:42:00 GMT Engin_Deniz_Ati 2017-03-09T21:42:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/how-to-open-case-the-enterasys-switches/m-p/59619#M1657 <BR /> Hello everybody<BR /> I want to know where or how I can open cases the enterasys switches, i have one switch with PoE problems. Thanks.<BR /> Thu, 09 Mar 2017 21:27:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/how-to-open-case-the-enterasys-switches/m-p/59619#M1657 Susana_Tovar 2017-03-09T21:27:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/how-to-open-case-the-enterasys-switches/m-p/59620#M1658 Hi Susana,<BR /> Please start with this article: <A href="https://extremeportal.force.com/ExtrArticleDetail?n=000001818" target="_blank" rel="nofollow noreferrer noopener">How to contact Extreme Networks Global Technical Assistance Center (GTAC)</A><BR /> <BR /> Thu, 09 Mar 2017 21:32:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/how-to-open-case-the-enterasys-switches/m-p/59620#M1658 Drew_C 2017-03-09T21:32:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/how-to-open-case-the-enterasys-switches/m-p/59621#M1659 Hi Susana,<BR /> <BR /> see this article: <A href="https://gtacknowledge.extremenetworks.com/articles/How_To/Create-a-Case-via-New-Portal" target="_blank" rel="nofollow noreferrer noopener">https://gtacknowledge.extremenetworks.com/articles/How_To/Create-a-Case-via-New-Portal</A><BR /> <BR /> Regards<BR /> Engin<BR /> <BR /> Thu, 09 Mar 2017 21:42:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/how-to-open-case-the-enterasys-switches/m-p/59621#M1659 Engin_Deniz_Ati 2017-03-09T21:42:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/how-to-open-case-the-enterasys-switches/m-p/59622#M1660 Hello Guys,<BR /> <BR /> Thanks for your response, but i write the serial number and the GTAC does not recognize<BR /> I have the case and I write serial number the switch and appear in the investigation<BR /> <BR /> Also, I see that there are no enterasys options.<BR /> <BR /> Thanks. Thu, 09 Mar 2017 21:58:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/how-to-open-case-the-enterasys-switches/m-p/59622#M1660 Susana_Tovar 2017-03-09T21:58:00Z