https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60210#M1921 What is the situation of the B5 switch? <BR /> <BR /> Fri, 24 Mar 2017 23:02:00 GMT AG1 2017-03-24T23:02:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60204#M1915 I do have two switches B2G124-48P AND B5G124-48, that both of them boot loop. I have tried to search for solution on the internet without success. Any ideas please? Fri, 24 Mar 2017 12:35:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60204#M1915 Atux_Atux 2017-03-24T12:35:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60205#M1916 Would you mind sharing a sample of the messages printed in the terminal window of each device during the boot process?<BR /> <BR /> Fri, 24 Mar 2017 20:13:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60205#M1916 AG1 2017-03-24T20:13:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60206#M1917 If the failure is due to a corrupted configuration you may want to try resetting the configuration to factory defaults. See article "<A href="https://gtacknowledge.extremenetworks.com/articles/Solution/Password-recovery-on-D-Series-through-boot-menu-options-using-factory-defaults" target="_blank" rel="nofollow noreferrer noopener">How to reset SecureStack configuration to factory defaults via boot menu</A>" Fri, 24 Mar 2017 20:32:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60206#M1917 AG1 2017-03-24T20:32:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60207#M1918 <P class="fancybox-image"><span class="lia-inline-image-display-wrapper" image-alt="437e5a6111434b4996c1996f819cf92a_RackMultipart20170324-49333-11xnmnk-Untitled_inline.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/3363iF62226E1523C1BDE/image-size/large?v=v2&amp;px=999" role="button" title="437e5a6111434b4996c1996f819cf92a_RackMultipart20170324-49333-11xnmnk-Untitled_inline.png" alt="437e5a6111434b4996c1996f819cf92a_RackMultipart20170324-49333-11xnmnk-Untitled_inline.png" /></span></P><BR /> Please find attached the error i am getting. Prior to my original post, i went to option 2 and i did select factory defaults, without any success. Both of the devices have exactly the same output. Any ideas please? Fri, 24 Mar 2017 21:37:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60207#M1918 Atux_Atux 2017-03-24T21:37:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60208#M1919 The message "in hpcBroadinit:1003, could not find the board" indicates a hardware failure. Unfortunately the B2-Series are no longer covered by warranty. <BR /> Fri, 24 Mar 2017 21:37:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60208#M1919 AG1 2017-03-24T21:37:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60209#M1920 Please refer to the article "<A href="https://gtacknowledge.extremenetworks.com/articles/Solution/in-hpcBroadinit-1003-could-not-find-the-board" target="_blank" rel="nofollow noreferrer noopener">In hpcBroadInit:1003, could not find the board</A>" I just wrote for this issue. Fri, 24 Mar 2017 21:37:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60209#M1920 AG1 2017-03-24T21:37:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60210#M1921 What is the situation of the B5 switch? <BR /> <BR /> Fri, 24 Mar 2017 23:02:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60210#M1921 AG1 2017-03-24T23:02:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60211#M1922 the situation in B5 are exactly the same as B2.<BR /> <BR /> Sat, 25 Mar 2017 00:32:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60211#M1922 Atux_Atux 2017-03-25T00:32:00Z https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60212#M1923 If the B5 presents the <U>exact</U> same message please capture the logs (just as you've done with the B2) and open a case with the <A href="https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Technical-Assistance-Center-GTAC" target="_blank" rel="nofollow noreferrer noopener">GTAC</A> to request replacement of the defective hardware.<BR /> Please, make sure to mention the article "<A href="https://gtacknowledge.extremenetworks.com/articles/Solution/in-hpcBroadinit-1003-could-not-find-the-board?_ga=1.184056934.1595136393.1475851180" target="_blank" rel="nofollow noreferrer noopener">In hpcBroadInit:1003, could not find the board</A>" when you speak with an engineer. Sat, 25 Mar 2017 00:32:00 GMT https://community.extremenetworks.com/t5/extremeswitching-eos/switches-b5-and-b2-boot-loop/m-p/60212#M1923 AG1 2017-03-25T00:32:00Z