ERS 4826 GTS-PWR+ | Agent Code Checksum Failed

poddy — Wed, 02 Jun 2021 15:15:00 GMT

One of our customers had their legacy stack’s base unit fail, and I replaced the failed unit with a spare one that they had on site.

The “base” switch at the back is on, and the stacking cables in the rear are as they were on the failed unit.

I powered the new switch on, and for a moment the auto-unit-replacement system seemed to have worked, until the replacement unit’s first reboot.

After that the replacement unit is stuck on the following message:

Ethernet Routing Switch 4826GTS-PWR+
Reading MAC Address...
MAC Address: <censored>
Resets: 2.
Dip Switch in Base Unit position
RAM size: 1GB
FLASH size: 64MB
Super ISO is present
Attaching SOC unit 0... PCI device ASIC attached as unit 0
Diagnostics 5.6.0.18 Mar 02 2012, 10:27:37
Test 106 USB Register Test - PASSED
Test 111 DDRAM Walking 1/0s - PASSED
Test 112 DDRAM Byte/Word/Long - PASSED
Test 113 DDRAM Power-of-2 - PASSED
Test 121 ROM Config - PASSED
Test 151 FANs Status - PASSED
Test 207 XGS SWITCH Registers - PASSED
Test 221 PHYs Register - PASSED
Test 271 Ports Internal Loopback - PASSED
## Agent Code Checksum Failed
Press 'a' to run Agent code
Press 'd' to download agent/diag/bootloader code
Press 'e' to display Errors
Press 'i' to initialize config flash
Press 'p' to run POST tests
Press 'r' to reset the box…

And so I’ve narrowed it down to the SW version mismatch.

The remaining 2 out of 3 units in stack are now on:

#show boot image
Unit Agent Image Active Image
----- ----------- ------------
2 5.12.1.027 5.12.1.027
3 5.12.1.027 5.12.1.027

The replacement unit was still running an ancient 5.6.0.18;

So my further search online revealed this.

So my question was, could I still remedy the situation, or did I write off a perfectly good switch by having the stack push the new SW version on it? Because from what I understood, the upgrade path for 4826 didn’t allow upgrading directly from 5.6.x.x to 5.12.x.x and required several steps in-between.

As this was a legit purchase from Avaya, the customer still have access to the original legacy SW versions in their internal DB, back from the day this so;lution was implemented.

I did find an agent version of FW:5.6.0.18, copied it to the USB, inserted the USB to the switch and on the “Agent Code Checksum Failed” prompt above, pressed “d” to download and implement the .img;

Worked like a charm.

This was originally a question, but then while I was typing it, the image was being downloaded. It then booted the switch back to its original - factory default state, and instead of just deleting it, I though it may help someone in the future.

I understand I may be totally off, as the ERS4800 series is a dinosaur.

RE: ERS 4826 GTS-PWR+ | Agent Code Checksum Failed

Dilraj_Singh_Kh — Sun, 20 Jun 2021 08:01:00 GMT

Good Info. Thanks

topic ERS 4826 GTS-PWR+ | Agent Code Checksum Failed in ExtremeSwitching (ERS)

ERS 4826 GTS-PWR+ | Agent Code Checksum Failed

RE: ERS 4826 GTS-PWR+ | Agent Code Checksum Failed